Baskin-Robbins — Restaurant in Waterford Township

I decided to give Baskin Robbins/Dunkin one more shot due to a family member really enjoying ice cream cakes, even though they screwed me out of a custom birthday cake in 2018 . I decided to try this store instead of the other two I had issues with (Dixie Hwy, Waterford, and Orchard lake, Keego). I ordered a cake online and when I went to pick-up my cake on my pick-up date, I was told that they had "attempted to call me", and that they don't actually do custom cakes at that location (even though they have an entire corner dedicated to ordering custom cakes in their store). They told me that since I did not respond to the voicemail, I could select a pre-made cake from the display, but I was not entitled to a refund. Naturally, I was upset. I showed the "on-duty manager" my phone log to show that no one called on the supposed day that someone left me a voicemail, but she insisted that someone called me, and they didn't just call once at this point, but twice. I showed her my phone again that no one had called, but she again basically shrugged her shoulders, told me I was at fault, and I could either grab one of the 2 cakes they had in the fridge or leave. I don't know how I couldn't be eligible for a refunds when she was telling me that they never could have make me a cake in the first place. It's not like they produced a product specifically for me and I was backing out of the deal. I told the "manager" that I had ordered a specific flavor due to a chocolate allergy and the only cakes available were chocolate, which would not do, but again, I got the same reply. I ended up just having to leave and got the same response I got last year from online customer service..."Oh, no...so sorry...we'll let someone know about it..." So, yet another year that I'm out of a cake, but this year I actually got charged for it. Definitely sending this one to the BBB for a refund. DO NOT...

2 young girls were working when my husband and I came in... there was no waffle cones and when I asked for one the girl simply said... we don’t have any and they wouldn’t at all that day because she didn’t know how to make them. My granddaughter of coarse was bummed so we just ordered 2 scoops on a sugar cone and the girl gave us super small scoops, because she didn’t know how to scoop the ice cream into a ball. And when we asked for a sample of one of the flavors the girl did not have any spoons or know where they were so I got one from my side of the counter and gave it to her . Just a hot mess all the way around. The owner really needs to step up and train...

Just tried to go through the drive thru this evening at about 11:10pm. After waiting to order with no response we drive up to the window where we saw a small child inside. We tapped on the window and the child and a blonde haired lady came up and told us they were closed. After asking, she confirmed that they usually are open 24hrs but her systems were currently down so her register wasn’t working. My question is, why on earth are you there with a small child and declining service to customers if your system is down. Why not just turn off the open sign and take...