Pops' Pizzeria — Restaurant in Waterford

Went in last night to pick up a pizza and the manager was very unfriendly. I said "hi" and she barked out "what's your name?" She then proceeded to ignore me for the next 30 seconds while she finished up some previous work. When that work was competed she disappeared around the corner without saying a word to me. I stood there wondering if I should take a seat (sometimes there's a 10 minute wait past the scheduled pick-up time) or whether I should just stand there at the counter and wait. After a minute of standing around with no communication I decided to sit down. I had been seated for maybe 10 seconds when she returned to the counter and said in a surly manner "here's your pizza".

Here's where it gets interesting..... She must have seen by my facial expression alone that I was troubled by her unfriendliness. I'm being completely candid when I state that I didn't actually say anything...I didn't sigh...I didn't moan...I didn't exhale loudly...I didn't make a noise...I didn't utter a word. She simply read my facial expression and she became verbally confrontational and aggressive with me. She asked me in a confrontational tone "what's the problem?" Now let me be clear, this wasn't the kind of tone that would be indicative of a concerned restaurant manager who was trying to determine why a customer was unhappy. No, this was the kind of tone that meant - what the heck is your problem buddy!??? Not wanting to get into an embarrassing quarrel in a public place I mumbled "nothing". She wouldn't let it go. She asked me again in a more stern and confrontational tone "what's the problem?" Again I mumbled "nothing". She pressed me again even more pointedly "what's the problem!???" I was starting to feel very uncomfortable (you know that kind of 'uncomfortable' where you want to avoid eye contact) so I cobbled together a sentence about how I didn't appreciate the fact that she left me standing there without telling me how long I was going to need to wait (I felt that if I told her I was turned off by her inhospitable attitude she might get even more confrontational). She then explained in an unapologetic and surly fashion that it wasn't her fault and that she had other customers. I don't remember exactly what she said because I was a little rattled by then and just wanted to get out of there.

I had absolutely no problem with the wait. I have patiently waited here on multiple occasions. Her unfriendly attitude was the genesis of the problem. Her negative attitude set the tone for the entire interaction. I've never had anyone in a customer service role get confrontational with me like that...especially over a facial expression??? I'm not a person who is accustomed to being treated this way whether it be in my personal, work, or public life.

The pizza is good but I'm never going back. I don't need a side order of unpleasantness with my pizza. Life's too short and I try to...

Back in April I placed an order of several Pizza for my son's birthday at school. Danielle was very helpful and her staff was wonderful going in early to make 12 pizzas before they actually opened for the day. Just so my son would have a great pizza lunch for his class. I was very greatful and also left an extra tip. Well since then over the past few months when we order we have had issues. One time they forgot the 2 liter bottle of soda. Several times the bbq wings were bare they had no sauce. Once my crust was burnt. So of course I called and complained. So a few weeks ago when I called I asked for my usual order. I also said please make sure there is bbq sauce on the wings. Danielle laughed at me she said we always put bbq sauce of choice on our wings there is no way my kitchen staff forgot the sauce. I said they did the last two times she said theres no way my staff is professional and continued to laugh. I was getting upset because she was calling me a liar and kept laughing. I told her I've worked in the restaurant industry and I know when there is no sauce on the wings. Then the driver shows up. LATE. I made a comment thank you for remembering my soda. And I asked for a receipt. He said if have to call and ask to have one sent to me in an email he's not allowed to give me a receipt. So I called and asked for the receipt. Now expecting to get a cash register receipt I got a hand written receipt on a guest check. What business does not provide cash register receipts. Now tonight I called the same order I asked the young man on the phone to please make sure there is bbq sauce on the wings and please send a receipt. He says the driver can email me a copy of the guest ticket they don't have receipts. I said really you have to be kidding. How hard is it to print a cash register receipt. He says do you want to talk to the manager. I said no I don't need to. The next thing I know I hear This is Danielle how can I help you. I said I didn't ask to talk to you. I wasn't rude about it either. I then said I only asked to make sure there was bbq sauce on my wings and get a receipt. Danielle then proceeded to yell at me and say You have been nothing but trouble and you're always rude to my staff. I did argue back. I was not rude to you're staff. The she says this will be the last time we take your order. We won't let you order again. Oh no way. You can cancel my order I'll take my business somewhere else. So by the way. My new pizza service. Early. Reasonable delivery charge. And I got a...

I never write reviews but had to about this place because it was so bad. Absolutely the worst experience we have had in a restaurant and worst pizza place ever. First walked in and there was heavy bass music playing in the back so loud it was giving me a headache. When I asked where the music was coming from her response was "I don't know". Then when she went back in the kitchen they did turn the music down slightly. I asked for hand tossed crust and got thin crust. I specifically asked not to get thin crust. She said all pizzas come hand tossed unless other wised requested. So why did we get thin crust? Had to wait and ask to have my soda refilled. This wouldn't have been a bad thing if they were busy but we were the only ones dining in. Because of the horrible service and rudeness I wasn't going to leave a tip. But when I went to pay for my pizza they charge us $12.61 for the pizza and the menu said it was $9.75. I questioned the wrong price. She responded that the prices had been increased and the menu prices were wrong. After leaving we both said the pizza tasted funny wasn't setting good in our stomachs. My girlfriend vomited it all back up when we got home I didn't but my stomach was very upset. We were wondering if they did something to the pizza because we had asked about the music being loud in the kitchen. I wouldn't even give a 1 star review but it required me to at least...