Church's Texas Chicken — Restaurant in Watertown

Food was tasty. But the serving size, for $13.50 was outrageous. Three chicken tenders that look like they've been ripped in half and left to sit on a tray for two hours, soggy, twelve room temperature French fries, and a biscuit. The biscuit was the star of the show, but once again, tiny serving size for the price. I was told someone would be right with me, but then heard that someone had taken a break, and two guys and a woman stand there and watch me stand and wait. A lady named Barb came up and took my order, even though she doesn't know how to use the cash register, she figured it out, with no help from the other staff, so that I could be on my way. It could be good food, if you didn't see all the pre cooked chicken sitting on the counter, with nothing to keep them warm. Who knows how long those have been sitting there. After my order was taken, I was immediately handed a room temperature box of my food. Not sure why there's so many staff members there if nobody is going to do anything, besides the wonderful Barb. I also wanted to try their apple pie, but was told they...

Been wanting to eat at a Church's for quite some time since there aren't any by me so I stopped at this one on the way home.

A little charitability goes a long way, folks!

As a customer, I appreciated being told that there was a wait on food right away. First of all, im not sure who likes lukewarm, soggy fast food. Not me! I prefer my fast food made fresh, im happy to wait! And I would say that goes for many fast food lovers. Giving people an expectation is huge, people are willing to understand that after Covid, many fast food places are under staffed. Give the employees a break, theyre trying to make your food as fast as they can. As staff workers, It must be super frustrating to do it all with 2 total people but I can't imagine how much worse it would be with just 1 person running the whole thing. I will say that no customer that came in had a single complaint and I think its because the expectation was set as soon as they walked in. Place was clean and staff was working hard, can't ask for nothing...

This place needs to get its act together.

It is NOT the fault of any of the employees who were there. Every one of them were doing multiple jobs at once and running their butts off. My issue is with corporate.

You can't order online for this location yet. Their phones were off. And it took me 20 minutes to make it to the counter only to be told I can't place an order for pickup later. Also they were out of a lot of the sides I would have ordered. It was quite busy when I was inside.

This is 100% on corporate. They opened too early and didn't hire enough staff and properly train the ones they do have. They underestimated the interest in this location. Again, my beef is not with any of the employees who were there when I was. My issue is with corporate. My son really wanted to try out the food for his birthday and he couldn't. He was quite disappointed.

I really want to try the food, but I won't be coming back for a while until they (hopefully) have all the issues resolved and they're running the way...