Taqueria Maria's — Restaurant in Watertown

Taqueria Maria's was recommended by my stylist. I was looking for a good place to treat my mom to lunch. I read the high reviews, so we decided to visit but if I could give negative stars I would.

This was hands down the worst place I've ever been to. Music was loud and no one greeted us for a couple of minutes so we stood wondering what we're supposed to do for seating. Finally, someone came out from the back and said sit anywhere, she'll bring a menu.

We sat, got drinks, chips/salsa and the waitress offered to give us a few minutes. No silverware, plates or napkins provided and we had to wait for her to show up again from the back to ask for these items.

We ordered and the nachos supreme were delivered by someone else, still no plates provided and the inital waitress was gone. My mom tried to get someone for help and a younger guy came over and gave us one plate..one. So I ate my nachos off my napkin and just tried to make the best of it.

The nachos were good until I found a long black hair! Again, the waitress was gone so my mom had to again try to get someone's attention to help us. The younger guy came over as the black hair was placed on a napkin clear as day he said nothing and took the plate away. Our waitress finally showed up and came over to ask if the nachos weren't made correctly. So we explained the hair, but she did nothing and left it still on the napkin in front of us.

Now there is a big commotion about the hair being found yet my mom quietly and politely told them about it and she said people were coming out of the back staring at her which made her uncomfortable. I offered to leave but we decided to stay. Why? As we didn't want to be rude because we assumed our food was already being made but our appetite was gone.

Food came delivered by another random person. My drink is empty with no sign of someone to offer a refill. We sat pretty much disgusted by this whole situation and we barely could eat our food. Later, Another random person came to the table asking how things are. Really? We just wanted boxes and to go as soon as possible. No one offered a box for a while. The younger guy shows up 10 minutes later asking if I want a refill but clearly I was done eating and wanted the check. He showed up with it a little while later and just sat the bill on the table then left. We didn't know he wasn't coming back for it so we sat and waited yet no one around. Finally we took it up ourselves, we still left a tip but no one said a word.

Never ever ever again will I be back. Absolutely disgusting service...

The waitress who was "serving" us last night looked directly in my wife's eyes while my wife tried to get her attention and just straight up ignored her. My wife is pregnant, and I had to deal with that because for some reason the family who came in after us was more important. They got their food before we even got our drinks.

This has happened on quote a few occasions every time we go in. I tipped heavy the last 3 times I went in hopes that it would encourage a bit faster service since on average I don't get my order taken for at least 40 minutes.

I love the food and drinks here. The cooks and chefs are killing it. That's the only redeeming quality of this restaurant. I don't know if my family did something to offend someone here or what, but nothing changes every time we go in, despite using manners, being overly polite, and tipping more than 25 dollars every time we come in.

I'm not sure what's wrong with the wait staff but last night was the final straw for me. I shouldn't have to console my pregnant wife because of the incompetence this wait staff. I'll try ordering over the phone from now on, because there's no possible way you can ignore me then.

If anyone who monitors these reviews has anything to say, please, by all means explain why a 1/4 full restaurant with 4 people on wait staff couldn't get to us. This is the first time I've ever left a restaurant because we couldn't get any service. I hope for the sake of your business and quality of your food, you train these people better because that was...

Visited last night, a repeat of the last few experiences.

The food is awesome, it's the most authentic Mexican restaurant in town (that is not to say that it's my favorite, but it is the most authentic). The place is always very clean, well lit, staff is friendly enough.

BUT

The last few times we've been there (4 times over the past couple months) the service is TERRIBLE. We were seated, two waiters immediately asked us for drink orders which were then served quickly (so we thought things were looking up), but then we waited 20 minutes before anybody came to take our food order. The restaurant was not busy at this time, 3 wait staff were sitting by the register chatting often, and when they did venture out to a table, there was no effort to scan for other people's needs.

After we did order and the food was served, we once again had to wait 40 minutes before anybody came to check on us.

We love this restaurant, my wife particularly prefers this place over any other in town, but the wait staff needs a kick in the butt. The food is great, and maybe we'll just consider pickup from now on, but it's far too frustrating to dine-in. It was not like...