Gifford's Famous Ice Cream — Restaurant in Waterville

Their ice cream is good, but their business practices are not—they systematically overcharge by ringing up non-sundae orders as sundaes.

I live nearby, and sometimes I like to stop in on a Friday for a start-of-weekend treat. I've always ordered the same thing: a small ice cream with hot fudge. A couple weeks ago, I went and made my usual order, and the woman who took my order told me she had to ring it up as a sundae. I said fine, until I discovered that this added a dollar to the usual price. When I asked her to cancel the order and ring it up as a small ice cream plus a topping, she said that she didn't know how and it wasn't possible. An apparently more experienced employee stepped in and re-entered the order for her.

I assumed that this was just a new employee who didn't know the ropes, until today, when I went to Giffords again. A different employee took my order. She rang me up for a sundae without even asking me and then, when I told her that I only wanted ice cream and hot fudge, she insisted that the order still had to be rung up as a sundae. She said twice that this was what she had been trained to do and mentioned that employees "got in trouble" if they did it differently.

Dear Waterville Gifford's manager: hot fudge is clearly posted on the list of toppings that can be purchased separately. If you want to change this policy, then change your sign. Otherwise, stop charging people for a sundae when they order ice cream and one topping. Sure, it's only a dollar or so difference in the price—but if you care enough about my dollar to take it by charging me for something I didn't order, then I get to care about...

The ice cream is delicious but the service I received was far from excellent customer service. One of the girls that worked the second window pretended to clean her area for over 2 minutes while I waited to be served. I felt she was avoiding having to take my order. So the girl in the first window had to take my order because the line was starting to get long. I’m sure the customers witnessed her reluctance to take my order. I waited and ate my ice cream in the parking lot to ensure I wasn’t being overly sensitive about the issue but her rapidness in waiting all the other white guests behind me proved that she just didn’t want to take my order. I’ll go to Bangor before I ever come...

Me and my friend were trying to enjoy our icecream, which was poorly scooped, only about half of the large cup was full. We sat down at the benches to eat it. One of the workers proceeded to come change the trash (this was not the issue, I know it’s their job), however they proceeded to leave the cart of trash bags right beside our table. The smell was rancid, they then proceeded to spray down the trash can right beside us, leaving a gross residue on the ground. We just thought it could have been done at a better time when there were not customers around. If you’re going to giffords and want kind, friendly, clean service, go...