Glen Flora Tap & Grill — Restaurant in Waukegan

I'm not one to complain about local/family owned businesses. I've always tried supporting my community. But, I was unbelievably disappointed with this place. I'm a one income household, with a son. I depend solely on one credit card. After paying my bill, my credit card vanished. I was so upset. I was trying to find it and it seemed like nobody cared. I kept insisting they looked over the bar. I requested they check their cameras , they said nobody had access other than the owners. Ok. Great. Please ask them and let me know. I left my number. Went back the following day late afternoon, I had ZERO updates. They said owners haven't been around. One of them said "they're always busy they have several businesses" ... I've been in customer service my entire life. I've also worked as a bartender and waitress, I always had a sense of urgency. Ive spent good money there. It's sad to me that to this day, I've heard nothing. It's not even about my card anymore, it's the principal. My not going there anymore may not make a difference, but I will share my experience. Just...

Only the second day under the new owners and yes, the fish fry is as good as ever ( only wish they still had those potato pancakes). Thank goodness they’ve moved the slots into the room of the former (and creepy) liquor store next door. Service was great though a bit overwhelmed, and the crowd was happy. Now if they could only do something about that depressing back dinning room. No windows, no decor, and all the atmosphere of somebody’s basement. Can’t...

Placed on online order for pickup. I called to ask that they give me a call when the order is ready so I wouldn’t need to stand inside and wait (COVID-19 and all). They flat out refused to do it. So I waited in my car until the estimated time for it to be ready, and it ended up being cold. When I went in to get my order, they were standing around with about 5 people in the place (not busy). No cutlery or napkins either. It was a pretty...