Huddle House — Restaurant in Waynesboro

Very disappointed! I wouldn't suggest eating there! I read bad reviews on this place but against my better judgement I decided to give them the benefit of the doubt. I was let down from the first moment. The place wasn't very clean, which I would somewhat excuse if they were very busy, but they were not. There was only a few other people besides myself and family. Every table we chose was dirty and as if they were packed we waited a good while before the waitress even took our drink order. I went to the bathroom to wash my hands only to see that I couldn't because the sink was ripped out of the wall and on the floor and the bathroom smelled like sour water. After we ordered our food it was over an hour before we got it, again as if they were crowded, but they were not. Part of the drink order was 2 milkshakes which didn't finally come until right before the food, and they were melted and not cold. When asked, the waitress only apologized and said it was because the freezer is broke. This should have been mentioned when we ordered, not after it was too late. During our entire visit there the waitress only came to refill our drinks once and it was when we were already finishing up our meals. She moved around slowly everywhere as if people weren't waiting on her to do her job. The phone would ring and ring before she'd answer it and it wouldn't be because she was too busy to answer. And more than once we witnessed her checking her cell phone first before answering the work phone. The cook seemed to be doing the best he could and the food was decent, but the waitress just didn't seem to care about her job. And to be honest, she shouldn't have charged us for the milkshakes since they were warm and melted and she didn't warn us when we ordered them that the freezer was broke. Nobody could drink them at all and if we knew they'd be melted we wouldn't have ordered them. But she charged us anyhow. I usually will leave a tip. Even when the service was poor I will normally leave at least a small tip. I've been a waitress before and understand how hard it can be. But there was no excuse for the bad service at this place so I didn't leave a tip and didn't feel bad about it. I wouldn't recommend this place to anyone and I will never return there again. I've been to some bad Huddle Houses before in the past but this one was by far the worst. If I could give zero stars I would. I'd even give negative stars if it was a thing. And I'm not one of those hard to please, always finding something wrong kind of people and I usually don't even leave food reviews, but I felt that this place was so bad that it deserved my experience being out there. Poor management, poorly staffed, poorly cleaned and they don't even have a working freezer or a sink on the wall where it should be, so how are the employees washing their hands?? Please take my advice and eat elsewhere. It's by far worth the drive to Augusta if nothing else is open. Don't waste your time and...

This establishment is an unmitigated disaster. Please indulge me as I elaborate. While walking into said establishment, I noticed a huge poster stuck to the window advertising a free kids meal with a $6 or more entree purchase. Great. That will be perfect for our kiddo. After sitting down, I attempted to redeem the free appetizer coupon that I received by downloading the Huddle House app earlier in the evening. "I'm sorry, she said, I'm new here, let me go ask someone else how that works." Turns out there were only three people working and not a single one of them was a manager. They all conferred with each other and decided to tell me that that "Baby, I'm sorry but the system is down and has been down for several weeks. We're not gonna be able to get you that free appetizer." No problem, I think to myself, who among us can't relate to "systems being down for weeks"? So I peruse the menu and decide to order a $5 combo, and a $8.50 burger combo in order to qualify for the free kids meal promotion plastered all over their window in large enough font Ray Charles couldn'ta missed it. We wait patiently for our order. One would think that over supper time when the place is nigh near full that one cook and zero managers on duty would be a bad idea, but what do I know. After a good twenty minutes our food shows up. My wife's sausage patties had one side burnt to a crisp and bright raw meat in the middle. Nice. Those colors will really pop should we choose to hit that with an Instagram filter. My fries had no salt. Which was an interesting choice considering I had asked for "extra seasoning." Hey, at least I got a free kid's meal, am I right? I go up to pay my approximately $15 tab and my total rang up as over $22. "Excuse me, maam," I politely intrude, "remember how you ensured me that the kid's meal was free?" Ah... a look of recollection sweeps across her. She pecks at the monitor in an attempt to remove the kid's meal charge, to no avail. She asks the other two employees for help. Neither of them knew how to remove the charge so they attempted to phone a manager on their cell phone. The phone rang and rang. The manager didn't answer. I was shocked. They then informed me that if I came back at 4:30 the next morning that they promise a manager will be here and could probably help me take the charge off. Awesome. Who doesn't wake up at 4:30 with a little extra time on their hands? I pay the $22.55 and drop a couple dollars of tip on the table. I retreat to the warm confines of my vehicle in order to take a closer look at the receipt. Yay! In addition to the tip I left on the table, they charged me a 15% gratuity on my food purchases without my knowledge. sigh Next time I consider eating here, I'll slap myself, then stick to ramen...

Stopped in for breakfast. All tables were nasty. I was alone, but I had to sit at the giant table since it was the only place without dirty dishes. Big table was still messy and I wiped off my area with a napkin. Ordered a milk to drink. She brought it to me with the outside of the plastic cup covered in milk. The cup had a long crack down the side. I wiped the milk off and swatted away the flies. Ordered my breakfast with eggs sunny side up just like in the picture. After a while, the waitress came and apologized that my order was lost, but it was on the way as she walked outside once again. Another lady brought my meal with scrambled eggs and half done hash browns. She took it back to get the eggs redone then brought these super sloppy raw eggs....see pictures. Very sloppy with salmonella looking liquid. Hash browns look half done and not brown at all. No Apple Butter jelly for my raisin toast. No grape or strawberry either. Only mixed fruit jelly. I was passing through to go visit someone in the hospital. Way too many problems with this...