Dunkin' — Restaurant in Weathersfield Township

The year is 2003. You walk into a sketchy hotel on the wrong side of town to find a bathroom. The air is hazy and full of the stale cigarette smoke from the decade before. “Seven Nation Army” by The White Stripes seeps out from the boom box in the corner. You can barely make out the circular pattern in the faded carpet beneath your feet as you walk carefully over to the receptionist counter. You take in your surroundings. The only other person in the lobby is an older gentleman slouched in a chair in the corner, his hat pulled over his face. You assume he’s asleep. You ring the bell. A young woman emerges from the back room. Her low rise jeans and sequined camo bandana top catch you off guard. She stares at you without a word, popping her chewing gum. “I was hoping to use your bathroom.” She rolls her eyes and pulls a ruler out of the desk. The key swings from the end. She hands it over to you. “Thank you.” She ignores you, staring out the window and into the distance. You turn around trying to locate the bathroom. You can barely make out the male and female symbols next to a scratched up wooden door. You make your way over. A smell catches you off guard. It’s coming from the small coffee maker in the corner next to the restroom. You approach trying to unravel the mystery behind the offensive odor. The nearly black liquid inside of the pot is more viscous than you ever thought possible. There’s something floating there on top. It’s a cigarette butt. You wince and proceed to the restroom. On your way out you notice a woman walk in with a familiar brown visor. An emblem on the top reads “DD”. She strolls over to the coffee pot beside you and pours the contents into a thermos, cigarette butt and all. The pot sizzles as it’s placed back onto the warmer. She smiles at me and turns away. She’s gone just as quickly as she had arrived. You ponder on what you just witnessed as you return the ruler to the reception desk. The receptionist is no where to be found. Maybe you imagined her. You’re not sure. This is a strange place. You leave hoping never to return.

Years later as you are running late to your 9-5 office job you stop for a large iced coffee to help get you through the monotonous grind of daily living. As you take your first sip you are instantly transported back to the sketchy motel lobby. The coffee pot in your hands.

You...

If I could I would give them a zero there customer service skill are horrible for someone who works in customer service I would never treat someone how they treated my sister she ordered a large iced coffee, with light ice and pumpkin flavoring she got it as she took a sip from it, it tasted off I had she had me try it said the same thing so she turned around and go back through the drive thru my sister said could she order something different and she would pay the difference or could she get refunded the women said she couldn’t get a refund that she had to order the same drink so she told her her order while my sister is tell this lady her order she continued to cut her off my sister said there’s no reason to be rude about it she finally told her to pull around we get up to the window she goes to give my sister her drink after she told her she wanted light ice the women try to close the windows didn’t close them all the way and was cussing and slamming things around the lady comes to the window at this point my sisters upset and ask for the lady’s name who refused at first, my sister said she didn’t want the coffee anymore and again she asked for the woman’s name who’s name is candy and she is the manager for someone who’s a manager they should be leading by example and her attitude and her customer skills where not up to par I will be contacting corporate about because it was unnecessary...

Had Emily 2 saturdays ago around 8:30. Was a wonderful employee! Friendly and knowledgeable. Drinks we ordered were amazing!!! Absolutely a five star for her specifically. Now. We went again this past Friday night around 9pm and some older lady was at the window. We always order iced cappuccinos! We actually asked Emily how they are made! Because sometimes we get them and they are made just like a latte and I specifically do not like that we like the iced cappuccinos for the bubbles and when we got them last Friday the lady had pulled our car, she had no personality. Was very rude. And our drinks were not made correctly! They tasted horrible. They were not blended and we could tell. My boyfriend went back inside and asked for them to be remade and she was rude as well about that like we were bugging them and said “well you have to wait because I have to get these floors mopped”. We were on our way somewhere on a time schedule and she made us late. So we realize that our drinks are not made correctly simply because your workers are too lazy to go to the blender !!!!! And very rude. These people need fired. Absolutely disgusting customer service awful worker. And very lazy! Emily on the other hand , we need more...