Milano's Italian Restaurant — Restaurant in Weslaco

Two of us I had three Groupons to use worth $20 each. I fallowed all rules on it . It was for take out only . Right away I told them I had three Groupons to use on three pick up orders. No problem they said , they took my order of three pizzas . We waited two hours for pizza and I offered to save time and pay before pizza was ready , they said no wait . Ok , two hours and pizza was ready . When I go to pay nobody knows how to use a Groupon. Said they need to call owner . Now they had two hours to figure this out ! Three pizzas sit on counter getting cold while owner wanted pictures of Groupons sent text to him . That was done by waiter . Then he says I can only use one . I said then you should’ve said that before I oderded and nowhere on Groupon did it say that .they called owner again . He now says my Groupons are not valid . I pulled them up and said there is ups code so screen it . They say they don’t know how . So after 2 1/2 hours we walked out and left three cold pizzas since they refused to use our Groupon . This is Friday , so they tell me come back Tuesday and figure it out with owner . Hmmmm I live a hour away and even if I lived down the street in not wasting anymore time in this place ! The waiters did the best they could . Told me they have to do what owner says and they tried their best with him not answering his phone or knowing how to use Groupons that he signed up for . And leaves untrained staff to run the place without showing then how . I left my number for him to call me . Will see if he even cares enough about customers . This was our first time trying out the place . Will...

We were really looking forward to dinner at Milano’s, but unfortunately, the experience was frustrating and disappointing from start to finish. Our party of three was seated quickly and we placed our orders right away. Despite this, the food came out incredibly slow and staggered.

After 30 minutes, only one of us received their pizza. He really liked his pizza. 15 minutes later, another dish came out and it was honestly inedible. It was swimming in an overly oily sauce that overwhelmed the pasta and mushrooms. The salad that came with it arrived after the entrée, and we were told it was delayed because they had run out of lettuce. When it finally came, it tasted like bottled Kraft dressing. It didn’t taste fresh or house-made.

As for my order, I never even received it. They told me the pizza was made incorrectly and needed to be remade. After waiting another 30 minutes, they came back and said they made it wrong again, but asked if I could “just take it as is.” They said it had pepperoni so I’d like it. I declined as it was not what I ordered. At that point, we had been waiting about an hour and a half, and I never got to eat. We had to leave.

Our waitress was kind and professional, and none of this was her fault.

Then, when we went to check out, they were having computer issues. Probably nobody’s fault, but it just dragged things out even more. By the time we finally left, we were over 30 minutes late to our show, despite arriving with plenty of time to eat beforehand.

We left hungry, disappointed, and feeling like our business didn’t matter. Sadly, we won’t be returning. Bread was...

Update 2022 - food and service was awesome - what a nice improvement from 2 years ago! Previous review which is where they were before and have corrected. Congratulations Milanos! : Had a great take out pizza a couple weeks ago so decided to try Milanos again for a nice sit down Valentine's dinner with another couple who had not been there. We went early at 4 pm to avoid a crowd as they don't take reservations. We ordered drinks which were promptly served but it went down hill from there. Our food orders were taken but our entres were served before our soup/salad so we sent the entres back and still had to wait for our soup/salads which when they came were good. We then waited again but now for our entres but they were not hot so we sent them back again. Meanwhile we had to ask for our bread and glasses of water. Finally our same entres reappeared and had been reheated so they were at least now hot and tasty though they had not been replaced as we were told they would be. A sort of manager came by though he was not a manager and appologized/made excuses, but even he did not ask if we needed drink refills or anything else. Our waiter was only on his third day of being a waiter and clearly had got very little training before being thrust into this now busy night with a full restaurant. Clearly this was a management issue in not training or supervising and the kitchen was clearly out of synch. The food ultimately was very good but execution was very sub-standard for such a seemingly nice,...