IHOP — Restaurant in Weslaco

The last fourth times they messed our orders, instead of receiving the tomato basil soup they served me a kind of A1 hot sauce bbq mix, manager corrected the issue, then the next time they gave me a spicy poblano omelette instead of the spinach and mushrooms I ordered and they fix the issue and told me to keep the spicy poblano omelette too but at checkout they charged me both, then the next time I ordered again my tomato basil soup and it never got to the table and had to ask for it to be removed from the checkout ticket, and today we received horrible service, they forgot my order of French fries and it never got to our table, I did ask for a cup of water and it never got to the table either, we asked for coffee and had to wait more than 20 min for a refill, they got us two plates of regular size pancakes and another one miniature size, and we ask about it and the two servers pretended we said nothing and show no interest in changing the pancakes, and the other thing that is the one that is really disturbing is that my family and I received poor customer service meanwhile the people from the other table (White Americans) received super well served full plates, and table touchdown was every five minutes for them, why to make a difference on how well served plate is for white Americans and way better service for them and for us like we weren't there, it is so disappointing specially because here in the valley the Hispanic community consist of the 95% of the total population. I never upload reviews and I'm a very patient person, I get it that sometimes working in the food service can be stressful, we all make mistakes but tonight it was one of the worst experiences, specially because of the difference in service for them and for us, is a shame because it used to be my favorite restaurant and no, I'm not looking to receive any kind of compensation, just please provide a better customer service training to the waitress...

I went Sunday like at 11:45 I know, I know it's packed but I wait for a seat because I haven't gone in a long time , and they don't take longer to put me in a table , the waitress was very good. It was super fullinagine the atmosphere in there 😑but it's ok I understand the noise. Well I order a fried steak but for me it taste like it was a long time in the Frezzer before they frythem, it taste like Frezzer burn the meat. And since they were very busy at that time. The guy who was picking up dirty plates was asking if he can pick up the plates you have on the side , I FEEL PRESSURED TO EAT , I FEEL LIKE THEY DONT TELL YOU BUT WANT YOU TO FINISH SI THE PEOPLE CAN KEEP COMING AND OCUIPIED YOUR SEAT. AND I PROMISE YOU I DON'T TAKE LONG TO EAT I THINK WE WERE THERE ONLY LIKE 35-40 MIN SINCE WE GET THERE AND BEFORE WE GET OUT. IM NOT GOING AGAIN FOR SURE. Also i forgot to tell you they dont serve green beans or corn in the menu anymore. My husband order a plate of fried steak and sode of mash potatoes and pancakesand it come with a garlic bread. Well the waitress bring the fried steak, and then he have to wait for the mash potatoe, after 5 min. And then after other 5 minutes the bread. That mean everything didnt come...

This IHOP is in serious need of a good scrubbing and remodeling. They were very busy with a 15 minute wait for seating around 1:00 pm. The first place where we got seated had issues with the bench seating, (broken springs, so we moved). Their TV commercials are a bit deceptive...they offer 6.99 specials and such to leave the impression that the place is economical...not so. * A party of 2 was $30+ with the tip. One had 55+ plus discount breakfast, the other had a sandwich with fries. No desserts or extras. Oops. The service was exceptional. The young lady was very efficient and there when we needed something. We left her a good tip. 11/25/22 UPDATE; This has happened more than once, so I think it is standard procedure...evidently the cooks don't know how to make an omelet with different ingredients. Each time someone in our party has ordered an omelet the veggies are uncooked! They are just folded into the egg after it has been cooked! Management and cooks need to retake...