June 4, 2024 Update: the establishment heard my grievances and helped rectify them. The next order I placed exceeded my expectations and I’m grateful that we were able to reconcile our dining relationship! Thank you deeply💕 5 ⭐️ ⭐️⭐️⭐️⭐️ are in order.
Jun 1, 2024: Placed a huge order, almost $80 worth of food for pick up. The restaurant had both my phone number and my email. At no point during the prep of my order did someone think maybe if we’ve run out of the items that are on the ticket to notify the customer. Instead, added extra items not requested and put a note in the bag. I called to ask about the missing items not thinking to look over the rest of the food just to find out there were also condiments missing for the dishes. I’m so confused because this is usually a place that is on point with their food but how can you still serve the items with missing ingredients is beyond me. I do not want so much extra rice the dish is overwhelmed to distract from the missing portion of tuna or the missing soy glaze that is the key item in the dish, no I don’t want extra potato chips when I paid for extra pita for the hummus since I’m allergic to the plantain chips or extra chips to hide that the pork portion for the nachos was extremely light. I didn’t even get the chocolate milk that accompanies the kids meal. I’m so disappointed that I called to ask about the milk and the note before looking over the rest of the food to actually mention my missing items. Not running back here anytime soon after spending $80 for missing things on a Saturday while extremely hungry.😩 I usually...
Read moreVisited the Top Shelf Sports Lounge this past weekend 02/02/2018. I ordered the loaded nachos and chicken wings as an appetizer. Which the nachos came with pulled pork and two different types of cheeses. The wings where grilled and dipped in a mustard base sauce, which I would give them 2 thumbs up. For dinner I ordered the Cuban sandwich. I am a Cuban sandwich lover, so it takes a lot to make my top 5 list. The one thing that sets their Cuban sandwich apart is they use real pork instead of deli pork. They also keep it traditional with just mustard and a pickle. They also buy their Cuban bread locally, so you can taste the freshness. As far as drinks go, I order the 81Bay wheat beer and the 81Bay Viking IPA. Both beers were refreshing and packed nice flavor. In additional, the staff was very atentative to ours needs and checked in on us though out dinner and kept us informed about items we ordered. I was able to talk to one of the owners during my visit when he brought out our food. It is nice to see an owner working side by side with his staff, gives a higher level of respect knowing he is helping out. If you’re looking for a fun, nice, locally owned and family friendly sport bar this is the place to go. You can take a trip around the ice for an hour or watch a live hockey game (all aged hockey games 10yrs - professionals). I will definitely be going back...
Read moreWent to Top Shelf Sports Lounge for dinner (happy hour 4-7). Our party of 3 was seated right away and given menus. You can watch the ice rink action below or one of the many TVs. Brooke was our waitress, her service was outstanding. She was delightful, very knowledgeable regarding the menu, answered all our questions and provided helpful suggestions. We started with the nachos which were plenty for 3, even 4 people to share as an appetizer. Very fresh, lots of flavors and sooo good - served on a baking sheet. Two of us ordered the tuna stack as a meal and the other the power play salad. Everything was beautifully presented, perfectly seasoned and tasted amazing. We also had a side of vegetables which 2 of us shared and the portions were well sized for a side. Brooke kept checking in and filling our glasses. Very reasonably priced for 3 adults and one of the best, if not the best meals I’ve had to date in Wesley Chapel- casual but top shelf quality! One opportunity to improve on would be to add a sparkling water option to the beverage menu, but that wasn’t enough to detract from the experience. I will definitely be returning and taking guests there when they visit. Best kept secret in...
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