Texas Roadhouse — Restaurant in Wesley Chapel

We are frequent customers of this Texas Roadhouse restaurant. Yesterday we decided to go there and arrived at 2:30 after a local appointment and waited until 3pm when they opened. There was about 6-7 other cars also waiting, so when we entered the restaurant that was the only customers in there. We placed our order right away. It took literally 30 minutes for the main course to arrive. I did have a salad prior to that and the server came by and took that dish away WITH my fork in the bowl. So when the food came all I received was a large oval plate with a piece of Country Fried Chicken and some white gravy on it. I was supposed to also have mashed potatoes…. I told that to the server and she said ok. About 10 minutes later she brought the small bowl of plain mashed potatoes without any gravy I told her I was supposed to have gravy on it too AND I still needed a FORK! She came back about 5 min later with a small bowl of white gravy. Again I told her I still need a fork! Now my food is definitely cold after sitting uneaten for 20-30 minutes (no fork). She said I will get you a fork. After another 10 minutes with no fork I asked my hubby to go up front and just get me a fork. She never ever offered a refill of our drinks, iced tea and lemonade. After all this happened the manager “happened” by and said “everything is ok, right””?” We said “actually no!” She then stopped and asked why. I was so over this whole totally negligent and poor service that I said “ it’s too late now. We just need to go boxes” I must also confess that I purposely gave her only a $1 tip!! I ALWAYS tip a minimum of 20-25%, since both of my kids worked their way thru college as servers and I know they work hard and rely on their tips to live on. Also, all the people that came in at 3pm with us, had received their food, ate it and had already left long before I even got a fork! I know I should have asked for a manager much sooner but I kept thinking things...

I have been going to this place since they opened. The reason for the negative review is the lack of responsibility of the corporate office and how they don’t care about someone swell being. I have a severe food allergy and this location for years has been my go to because they have always taken it serious and I haven’t had an issue. Until recently I was served food with what I was allergic to even though the waiter did his job the back kitchen didn’t do there’s. So I had to rush out due to going into antifilactic shock. I go and rush to get proper treatment to save my life. If I didn’t take the actions I did I would not be sharing this information today as I would be not here. I am thankful that I know what to do and get so that I may live. This corporation doesn’t care about a mistake they made. Corporate words to me was they would be looking at it differently if I was not here. So you only care and would settle if I was to die? What does that say to me. That you don’t care because I saved my life. Where is the liability? Where is the responsibility that they are responsible for actions? There is none all because I didn’t die.

I love and have loved the faculty for many years but due to the nature of them not caring and taking responsibility for the actions that took place I will boycott this place and every chain they own.

If you have a food allergy be aware as the server may do the job right but the back kitchen may make a mistake and the corporate office will advise they don’t care and still want you to come back.

As I stood and watched for a hour while filling out an incident form. The food all gets touched by the same guy from plate to plate. Not once changing gloves to prep other plates. I witnessed him knocking off the rag on the floor and picked it up threw it in the corner and never changed his gloves. I can see how cross contamination can happen as all they care about is pushing out the food and bringing...

Arrrrr matey, gather ‘round and let me spin ye a tale of pure culinary booty from the seven flavor seas — a tale of Texas Roadhouse in Wesley Chapel, where legends be born, bellies be filled, and napkins die valiantly in battle!

First Mate Kayla, aye, a lass so swift and deadly with refills and rolls, she could charm the gold teeth right outta Blackbeard’s mouth. She didn’t just serve us, she commanded the deck like a five-star admiral with a bottle of whiskey and a grudge!

Now onto the loot, ye scurvy dog!

Grilled BBQ Chicken? Nay — that be a slab o’ heaven basted in sin, hot enough to make a grown pirate question his marriage vows. ‘Twas so juicy it slapped me tastebuds harder than a cannonball to the stern.

The loaded baked potato? By the beard of Poseidon! That spud was decked out with more toppings than a wench at Mardi Gras. Cheese, bacon, and glory! One bite and I heard angels sing — and I ain’t talkin’ the churchy kind. No, these were dirty, southern angels with sauce on their lips and fire in their eyes!

The salad? Even the green stuff was good enough to make me forget I once scurvied through the winter without a leafy bite. Cold, crisp, and drowned in dressing like it owed me money.

And don’t get me started on the cinnamon butter rolls. Soft, warm, sticky clouds o’ baked bliss. I tell ye, if these rolls were a woman, I’d leave the sea, buy a house in suburbia, and mow the lawn every Sunday just to be near her.

And the best part? The Ziosk tablet blinked green like the emerald of Tortuga, lettin’ me pay without leavin’ me rum glass! A true treasure in the digital age, yarrrr!

Final tally: $43.09 fer two grub-stuffed pirates and not a single regret. Worth every doubloon!

So if ye be hungry, horny for meat, and ready for a roll-induced coma, hoist yer sails to Texas Roadhouse, Table 334, Wesley Chapel — and tell ’em Captain...