Marco's Pizza — Restaurant in West Allis

If there was a zero possible i would give one and that isnt because trying in any way to give them a Bad image. Ive been a customer of theirs now for awhile and most of the time a little late but is acceptable because the food is always great quality....This time was down right unacceptable and just disgusting...i left work at four and placed an order along with confirmation at 4:30 p.m that my pizza would arrive at 6.. i finally, after a 20 min conversation with some CHILD on the other end trying to resolve my issue still did not recieve my pizza....mind you one pizza!!! Untill seven when i was confirmed for a 6 p.m delivery time. Along with the horrendous customer service that i recieved from the person on the other end i also recieve a pizza with raw!!! Toppings! I worked a few years in the fast food buisness, manager at arbys and driver for a local pizza joint, so i understand what cooked, good, and on time food is and yet i recieved an undercooked, extremly late and poorly handled pizza that i was expected to feed my year and a half old son? Let alone anyone else in my family. Now something that should have cost $20 tops now cost me over $50 not to mention the time and hassle it took just to have a meal for my family after working a 12 hour day when all i wanted was a pizza for my family! To top it off i was told i wasnt able to be put in touch with any management or anyone that could resolve my issue. This is by far unacceptable and a perfect example of a poorly managed staff and franchise. This is all from a company who claims to be vet friendly and ran by a veteran when having worked for many vets and having a long history of service in my family this is a disgrace to any company or individual who claims to do any service to or for a veteran. The vets ive met and worked for have ALWAYS been customer orientated, prompt, thorough, and have done everything to the highest quality weather it comes to a pizza or the defense of your life. I was told i would recieve due compensation along with my order but of course recieved my s**t order only nothing extra and an open ended answer to my concerns. My suggestion is that before you order from here think twice and do your research because my dog would eat the pizza....BECAUSE I WOULD HAVE FELT BAD GIVING MY DOG RAW, NASTY,...

UPDATE...4/4/23 due to Marcos complete lack of customer service to correct the loss of $50 and dinner that night along with confidence in this location we haven't risked wasting more money. After ordering from various Marcos locations over the last 20 years we found a pizza place that is just as good but most importantly cares about providing good service to their customers. Any issues are swiftly corrected by the location manager and not a 1-800#

Used to be the #1 pick for Pizza until a few months ago when waiting 2 hours for delivery became normal and managements could care less attitude was obvious so we tried one last time. If losing long time customers was your goal congratulations You Win! To be followed by automated "sorry" contact customer service @email blah blah blah! Instead management at this location should have done what's right and corrected the issues except there is no concern or accountability so nothing will change. Reply from Marcos As expected! We did not send our money to a customer service email address! The careless delivery driver who received that $10 tip wasn't a customer service email address And she did not have to reply to a email address to get that tip. The lack of accountability or concern from this location should send a loud messaged to anyone who orders from here that you do so at your own risk unless you don't mind throwing hard...

THANK YOU People at Marco's! Real cheese, not that "pizza cheese" crap. Fresh tasting sauce, not a pasty can flavored red smear with green specks, but a sauce that taste like tomato and herbs. (I recommend the extra option) Crust: crunchy, yet chewy / not to thin or thick / light on the inside yet substantial (it's good, real good)

And from there on it just gets better. Example: the bacon on our spinach/bacon/onion pizza, sliced with extra cuts beacuse I am picky, must have been cooked and crumbled there (versus a precooked and crumbled refrigerated version the "other guys" must be using) Because the flavor was, well, there. The large salad feeds 3-4 and you can "build" that as well. ( I love options.)

Try the Roma crust topper, though it has to be unhealthy (salty), but it is really tasty! The parmesan crust topper now that I think of it seems fresher than the "other guys" as well, and not just a pinch around the edges. Your crust gets a nice coating.

I am a picky person down to white onion versus red. ( I am sooo glad they use white.)

Monday nights, pizzas are half off! Guess I don't have to cook on mondays anymore.

All-in-all everything was so good that I called them to let them know what a good job they did. I hope they can keep up the...