Taco Bell — Restaurant in West Carrollton

Worst experience I have ever had at a taco bell. Ordered food for my daughter and I (there were 4 people in front of us I believe), and quite a few came in after us along with a guy waiting one $4 door dash order. After ordering it took almost 30 minutes to get our food! Then what i ordered wasnt correct because they ran out of tortilla shells for the mini quesadillas (not mad about that as we were given a regular size quesadilla for the mini price). Due to having to wait SO long for our food, my daughter (18 months old) was now not a happy camper so we wasnt even able to sit and eat because she was throwing an absolute fit at this point so we went on home with our food. Got home and the other quesadilla that I ordered was supposed to be chicken and it was steak. While we were at the restaurant the manager had come to the counter several times telling customers that they ran out of different items on the menu oh and it wasnt her fault. Lol. Really? You are the manager and it's the dinner rush! This taco bell in particular I generally never have any issues at and definitely left today with a difference in opinions of...

We live just down the road from this location and frequent this location, however lately the quality has gone downhill. While we tried to brush this off the first couple of times due to current events, issues continue to occur. While ordering, we were rushed and unable to talk to the person at the window because there was a bunch of background noise and people talking over and with who took our order.Items are missing, cold, or completely burnt lately. Normally this would be less of an issue, however it's usually almost half the order that's had issues lately. We live only about 5 minutes away so things shouldn't be cold to the touch and slimy in that short of a drive. Trying to call the store, it took about 10-15 minutes to get ahold of anyone. The caller had an attitude right of the bat. Stated that we were calling to make a complaint and he chuckled and sighed. 15 minutes on the phone of him feeding around the bush and refusing to answer questions or offer any sort of replacement or refund. When I told them I had the order number on the receipt they said they don't even use order numbers? Over all not a...

WARNING! I strongly suggest that you do not go to this Taco Bell. The staff here are too busy goofing off and using their phones to provide good service. I ordered on the app and chose to pick my order up in the drive-thru. When I arrived at the window, I was asked to pull around to the front of the building and wait for my order there since they were making “fresh potatoes”. I waited at least 15 minutes before someone came out with my food. I believe that I was forgotten because the food was lukewarm. I’m guessing that my order was sitting around on their counter for quite a while before someone ran it out to me. Also, 2 of my three items were made incorrectly. When I went inside to get my order corrected, I saw 5-6 employees and most of them were laughing and joking with each other using colorful language and on their phones. The staff here could not care less about the customer. Oh and those “fresh potatoes” I waited for…they were definitely not fresh. They were not hot and were actually crunchy like a crouton. This was an awful experience and I will avoid this Taco Bell...