KFC — Restaurant in West Chicago Township

I discovered this Kentucky Fried Chicken sometime ago while en-route to Cinespace Chicago Film Studios, but never had that urge to drop in despite the many of times I have driven through Tri-Taylor neighborhood en-route to Cinespace. No shade or bias whatsoever towards Popeye's Louisiana Kitchen, Harold's Chicken Shack or even Church's Chicken, but I am and have always been a lover of KFC; being that I have grew up eating it since I was a child.

I often feel as though KFC is a dying breed in a city like Chicago because most prefer its competitors Popeye's Louisiana Kitchen, Harold's Chicken Shack and Church's Chicken instead. And speaking of Popeye's Louisiana Kitchen, given the addition of its chicken sandwich which everyone is raving about in Chicago, let alone across the globe, it just puts KFC miles behind in the chicken war and more on the verge of irrelevancy.

Now, as I share this review I have eaten at this KFC location on two separate occasions; driving through its drive-thru during both visits with my orders typically being the same (4-piece chicken tender w/ mashed potatoes, biscuit and drink). And I love that KFC sells Pepsi products which is yet another reason why I have visited along with craving its chicken.

I try to visit the Tri-Taylor area where this KFC location sits when it is least congested to eliminate the headache of being caught in the overflow of the traffic that comes from it. The overflow comes from it sitting in a highly congested part of town near Illinois Medical District on top of it being along one of the highly driven on roads, S Western Ave & W Roosevelt.

In the meantime, I have no complaints about the food or service I have received at this location, even though my visits are mostly drive-thru...

Drive-Thru Disaster at KFC Western – Avoid at All Costs!

I’ve never been treated worse than at the KFC drive-thru on Western today. Ordered a #5 tenders meal and asked for a Pepsi, then politely asked what sauce options they had to pair with my side—because, newsflash, sauce matters when choosing sides! The employee’s response? A baffled “What do you mean sauce?” I calmly explained I needed to know (no honey mustard? I’d pick fries over slaw). She snaps, “Sauces are at the first window.” I repeat, “Okay, but what kinds of sauces?” Nothing. When I pressed again, she barks, “I’m done!” and cuts me off, leaving me talking to dead air. This wasn’t just bad service—it was a masterclass in disrespect. I drove off without my order, fuming, and went two minutes down the road to a spot that actually values customers. KFC on Western, if your drive-thru staff can’t handle a simple question without acting like I’m the problem, you don’t deserve a dime. I’m spreading the word to everyone I know to skip this dump. Save your money and sanity—go anywhere else for your chicken fix.

This isn’t “just a bad day”—it’s straight-up incompetence and zero respect for customers dropping their hard-earned cash. I sat there like an idiot, then drove out and hit up a spot two minutes away that treats people like humans. You lost my order, my money, and my loyalty forever. KFC on Western, if answering a basic question is too much for your “team,” retrain them or close shop. Don’t waste your time here—plenty of better fried chicken spots that won’t make you...

First off, this location has been notorious for not having any chicken ready when I get there. Sometimes I'm told some ridiculous wait time, which I believe they do so you are discouraged from asking them to do anything. But this is not the reason for this review. I recently tried the new BONELESS original recipe chicken and it was delicious. I love fried chicken from mostly everywhere, including hot wings, but hate dealing with the bones. This is a major dispute between me and my fiance, which lead her to laugh at me for being excited about trying the new boneless from KFC. The peices seem to come in 2 varieties, a dark meat (thigh) and a white meat (breast). The dark meat peice is juicy and flavorful and was my favorite of the two. The white meat wasn't bad, but was noticably more dry. You can buy it in a 2 peice meal (1 of each peice) or by the bucket, which I believe gets you 8 peices. If you like KFC original recipe, but don't like dealing with the bones then you should definitely try these. Just don't tell your fiance "I think I ate the bones" when you are finished, she won't laugh and you'll look...