Las Islas Marias — Restaurant in West Chicago Township

I used to come here all the time, but after ordering for pick up the last time, I was highly disappointed I ordered a shrimp ceviche and a full tray of levanta muertos. I drove about 45 min round trip only to find my ceviche wasnt packed and my levanta muertos platter didnt taste right. When I called to complain the waitress advised I should have checked my food before leaving and that it wasnt her fault I didnt like it (btw these are my go to orders at this specific location). Granted I should have checked it, but her arrogant attitude is what bothered me. I ordered 2 item the least she could do was be sure to pack them. I wasnt even going to be dining in that little bit of customer service was not too much to ask, in my opinion. I repeatedly tried calling and getting a hold of the owner to work something out or at least get a refund for the ceviche, and was told every single time she was not there. When I asked when she'd be there I was hung up on. Upon advising I'd be reaching out to the food sanitation department, the owner magically showed up. By this time I had just had to jump through too many hoops when all the restaurant had to do was what was...

We did a food delivery order from Islas Marias. We ordered several dishes one including a seafood tray. We asked them not to included shrimp in the tray due to my allergy to it. I even followed up with a phone call to let the host double check that it would not include it. Upon receiving the order there were prawns in the tray! I called them to see if I could get a refund or for a change of tray. Told the host I was willing to drive up there (which defeated the order delivery thing but I understand mistakes can happened). The host was very polite and said she would the cook. The cook whose name is supposedly Nico said no. He said no because prawns are not shrimp. This either was a language barrier on both ends or Nico was just being a jerk. Obviously prawns and shrimp are very similar if not the same. Clearly if one is allergic to shrimp they would be to of prawns. I heard him over the phone, while the kind host tried to talk to him he was very stubborn and even rude to her too. Very dissatisfied with customer service. Will never go again or order from this place. Food in the other dishes were also too salty and meat tacos were dry. How upsetting this popular place has turned into this. Good luck to them considering how many more seafood places are available!

Pedimos comida a domicilio en Islas Marías. Pedimos varios platos, uno de ellos era mariscos mix tray. Les pedimos que no incluyeran camarones debido a mi alergia. Incluso llamé por teléfono para confirmar que no los incluyeran. Al recibir el pedido, ¡había camarones! Llamé para ver si podía obtener un reembolso o un cambio de bandeja. Le dije que estaba dispuesta a ir en coche (lo que anuló el proceso de entrega, pero entiendo que pueden ocurrir errores). La recepcionista fue muy amable y dijo al cocinero que el habia incluido los camarones. El cocinero, quien su nombre se supone es Nico, dijo que no. Dijo que no porque los camarones no son langostinos. Quisas era una barrera lingüística o Nico estaba siendo un imbécil. Obviamente, los langostinos y los camarones son muy similares, si no lo mismo. Claramente, si uno es alérgico a los camarones, también lo sería a los langostinos. Lo escuché por teléfono; mientras la amable recepcionista intentaba hablar con él, se mostró muy terco e incluso grosero con ella. Estoy muy insatisfecha con el servicio al cliente. Nunca volveré a ir ni pediré nada en este lugar. La comida de los demás platillos también estaba demasiado salada y los tacos de carne estaban secos. ¡Qué desalentador se ha vuelto este lugar tan popular! ¡Mucha suerte, considerando la cantidad de...

My parents love to eat here, but the experience of dining in and ordering for pick up are drastically different. The sizings are always smaller even though you order a large and the fried fish platter that is suppose to be for CHILDREN was full of fish bone/spine. They have constantly skimped us out whenever we order for pick up, I honestly don't know why they keep ordering from there. The food is good but it isn't as good as when you dine in. It's like they assume no one is going to drive back to complain that their food is messed up or not up to par compared to dine in food so they don't keep up with the same quality. Very...