KFC — Restaurant in West Columbia

I placed an order online ahead of time, expecting a smooth pickup. When I arrived at the drive-thru, no one answered—after multiple attempts. So I pulled up to the window, only to find the restaurant completely empty. Windows wide open, no staff in sight. A random woman appeared, then immediately ducked into a corner and tried to hide. When I called out to her, she looked at me, said nothing, and casually walked to the front to start wiping down tables.

At this point, I parked and went inside, confused. She was still the only person visible in the entire place. I asked if they were closed—she said no, and continued cleaning without offering to help or take an order.

About five minutes later, two more employees finally emerged from the back. One of them—a man—walked to the front, glanced around, and just left the restaurant. The other lingered in the back, seemingly doing nothing, before slowly making her way up to the counter to finally ask what we wanted.

By this time, five more customers had come in—everyone clearly frustrated, waiting, being ignored, or dealing with delayed orders. The so-called “manager” said nothing helpful, barely acknowledged anyone, and muttered something under her breath before disappearing again.

Let me be clear: I ordered my food online at 4:00 p.m. and didn’t walk out until 4:45 p.m. Forty-five minutes for a mobile order at a supposedly staffed restaurant. This was, without a doubt, some of the worst customer service I’ve ever encountered.

And beyond that—the fact that the place was wide open with nobody at the front? That’s a safety issue. Anyone could have walked in and done whatever they wanted.

If you’re thinking about giving this place a shot despite the reviews, don’t. I wish I had taken them more seriously. Based on my experience, every single one of those negative reviews was likely spot on.

And after all of that, the food is disgusting and the order...

Placed an order at 5:10 on the app. The app said my food was ready before I got to the restaurant. When I went inside to get it, it wasn't on the pickup shelf. I told the cashier I had placed an online order and she printed off a ticket with what I'm assuming was my order. About 15 minutes later, the cashier asked me what I ordered. Told her I ordered a 2 piece white meat meal and a chicken sandwich. She went to the back and then said they were waiting on white meat. Mind you, several other customers have received orders during this time, including one person who ordered two 12 piece family meals. After several more minutes, a different employee asked what I ordered and then went to the back to start working on it. She then tells me they only have extra crispy white meat and no original recipe, which is what I ordered. I told her that was fine cause I would have taken pretty much anything at this point. She gets my 2 piece meal a few minutes later but still no sandwich. I got that a couple minutes later and walked out at 6:00, 50 minutes(!) after I ordered. Didn't receive an apology or any explanation from any of the employees about the ridiculous wait time. All around embarrassing, KFC needs to shut this location down and put it out...

This KFC is the most horrible existing KFC in the planet I don't even see how the darn thing stays in business they're always closing up for no reason they're always messing food up they take your points don't have the food don't replace it no one ever replaces the call and whenever contacts you makes it right no one even cares they just let these people just do whatever they want whenever they want treat customers however they want I don't understand why KFC just don't go out of business if all they're going to do is hire all these rap people that just don't do their job they'd go out of their way sitting in the dark playing on their telephones rather than to actually do their job and take customers and the sad thing is the manager will probably tell him that they're great probably give them a promotion because obviously they're just as crazy if they're the ones hiring these people! If there was a negative star available I would give you negative 100 that's how awful this place is and I can bet you a manager still won't contact me and this will be like the 50th time I've complained and I've never got a call back never received anything to make anything right they've taken my points didn't give me my food no one ever cares no...