It's Boba Time - West Covina — Restaurant in West Covina

Not very good, the website leads you to believe that it's fresh natural ingredients but it seems to be powders and tea concentrates not actual fresh brewed tea. It's not employees or managements fault this is purely just the company being a processed food boba franchise setup with prepackaged processed ingredients for ease of transport, storage and use type of product. I specifically asked for real milk and im pretty sure it was still powdered creamer that was already mixed in a dispenser with water. I'd save your $8.50. They seem to be popular but its not a place or franchise brand I'd revisit. I should've listened to my co worker and not let the website allow me to give it a shot by their marketing of real flavorful tea and cream used. Unless I can get fresh concentrated real brewed inhouse tea that goes into it and real milk I don't want the product. I'm not looking for a 50 ingredient processed drink from some franchise chain with misleading advertising on their website. I can make a better boba milk tea at home. As far there smoothies other drinks or food offered etc. I can't comment on that cause the place does seem popular but the milk teas just suck and that's a company product issue not an employee or management issue. You're gonna get a processed stage of production boba tea drink here with powdered 60 ingredient non dairy creamer cause it's more cost effective and cheaper for the company and people won't know or usually care. I don't even use these 60 ingredient creamer in my coffee. It's not a product I enjoy or want but others may enjoy it and...

This review is specifically for the shift supervisor Kayla or Caleb could not understand her over the phone but I was trying to order because the app no longer let me it said “not on this day of the week” and I go 2-3 times a week there but order online. Except like I mentioned, this time it didn’t let me, I called and she insisted I use a third party but third party do not offer the same store or store app drinks. She was rude, disrespectful, and tried talking to me like I didn’t know what I was talking about. I asked for the manager and she said he wasn’t there, I asked for the supervisor and sadly, it was her. Too bad this is the kind of leader employees have there. The guys there never have given me a hard time, even when I’m super picky with my orders. I hope this gets taken care of and for the sake of the customer sales, service, and satisfaction, this girl who was there right now get spoken to and respects the business and learns to communicate more professionally. It would be unfortunate if she is the one who handles these reviews, and...

Cozy place. Limited seating. High chairs available. 1 cushioned bench. The ONLY milk tea place I've been to with a super-sized cup option--less than 1 gallon!!!!!!!! Service is good. Parking is great; shares a huge business lot. Zero line to wait in.

I'm not sure if they used added flavorings to my drink but the Earl Grey milk tea is amazing!!!!! I love Earl Grey and this place makes it just right!! You can really taste the black tea and bergamot oil that's classic in good Earl Grey tea!!! They perfectly combine the tea with milk and sugar to make the perfect Earl Grey milk tea :)

Overall: I recommend this place. I will try more drinks here when I'm...