Jimmy John's — Restaurant in West Des Moines

Disappointing Experiences at This Location

I recently moved to the area and started visiting this Jimmy John’s location. I’ve never had any issues at other locations, but I’ve had several here — enough that I feel compelled to leave a review.

One ongoing issue is with buying bread. Whenever I try to purchase day-old or fresh bread, I’m told they “don’t have enough” and need to save it for making sandwiches. This has happened multiple times. It doesn’t make sense to me — if I ordered a sandwich, they’d still use the same bread. I’ve never experienced this at any other Jimmy John’s unless they were truly out of day-old bread.

Another recent experience was with delivery. I was immobilized at the time and placed a delivery order. After waiting about 40 minutes with no updates, I called to check in and was told there were no drivers. They said they had to send it through DoorDash but no one was picking it up. I was then told I could come pick it up myself — which I explained I physically couldn’t do. The employee said she’d redo the order, but I was never offered a refund or cancellation, just told to continue waiting. If there are no drivers available, the delivery option should be turned off.

In another instance, I placed a mobile order knowing this location is usually a bit slow. I gave it 15–20 minutes before heading over, but my order still wasn’t ready. Meanwhile, they started making sandwiches for three customers who had just walked in, even though I had ordered ahead. Their own sign says “Order online, no waiting,” yet I waited another 15 minutes in-store before my sandwich was finally made.

I submitted feedback to Jimmy John’s corporate over a week ago and haven’t received a response. Unfortunately, I won’t be returning to...

I ordered two times this week and had a negative experience both times. The first time they did not give me the chips I paid for, no biggy mistakes happen. Second time though I ordered thru the app for curbside pickup, so I did not have to get my newborn baby out of the car in the 10 degree weather, I sat outside for over 10 minutes and no one came out with my order. The one guy I could see thru the window was sitting in the lobby on his phone, clearly not busy or doing anything for that matter. After 10 min I grab my baby and go inside and ask, is curbside pickup not an option anymore? I’ve been sitting outside for over 10 minutes. At this time a second employee (also on his phone) peaks his head out from behind the counter and says “looks the same as a mobile order to me” neither employee apologized and both seemed annoyed I even existed. As I left I could see thru the window both employees immediately returned to their phones. Will not be returning to...

This store never cares for proper customer service. Many times orders have been exceedingly late, or have items outright missing. Never get refunded or compensated. Food is sometimes made sloppily. Used to be a big fan for years, now never getting JJ's ever again, most locations have gone downhill to the point they should just be closed. Plenty of other much better quality and value food options. JJ's corporate franchise model could care less. As long as they can pull in money and shove all responsibility of quality assurance to the franchise owner, that's all that matters, doesnt matter if the owner of a location actually enforces better service or not. Can't wait to see a company take on the challenge and do better! Put this joke of a so called sandwich shop out of...