Papa Johns Pizza — Restaurant in West Des Moines

Me and a friend attempted to order a carry out order over the phone. The manager Sam answered and told us that we could not do carry out because she was busy. We asked if it could be delivered across the street to kum and go, she said yes. We waited at the kum and go and called to see when our order would be delivered. Sam told us it was done. We waited 12 minutes before calling again. We ended up having to pick up our order. Google says that carry out is from 10:15am to 11:25pm. When i attempted to go inside the door was locked. Sam opened the dooor for me and gave me my now lukewarm pizza. I tried to ask her why she lied to us by saying we could have it delivered across the street when we ordered but when it was 12 minutes after being finished we had to pick it up. Her response did not address my question at all, she told me that if my friend (who's name was on the order) had a problem, he could come in and say it to her face. I told Sam "he doesn't have a problem, i have a problem with your lack of customer service". Her response was an insult about my friend. I would've said more but i could not bare to continue to be in the proximity of such a negative and belligerent character. If googles quote of the carry out schedule is true, i believe that the door being locked is a violation of corporate policy I found my order to be sub satisfactory for not being hot I was still charged a delivery fee even though i had to pick up my order I was very offended by Sams attitude

This could very easily be my last time ever bringing my business to Papa John's Little Cesar's may be cheap, maybe not as tasty, but at least they arent straight ass holes and their pizza...

I placed an order online, I came in to pick it up and wasn't happy with my calzone bites. The manager refunded my money. The money that was refunded to my account didn't match what my online receipt said it should be. Rather than argue with me about it, the manager just refunded my whole order, which is NOT what my goal was. He even made me brand new calzone bites. I did try to pay him the money owed, but he wouldn't take it. I sincerely think this manager genuinely just wants to see his customers happy. I was having a crappy day and all I wanted to do was go home and spend my husbands birthday with him with dinner with my family. This manager didn't know exactly what I was going through but he could clearly see there was something wrong and...

A big 5 stars id go even more for this place! First time we ever tried Papa Johns pizza yes FIRST time just thought it was another fast pizza joint but it's truly not. Very nice employees! Excellent pizza we even ordered a second after just the first slice of the new calzone stuffed crust with mushrooms. A good sweet sauce just knocked it out the park for my wife and I. The second pizza we just had to try was the Philly cheese steak and we did that in the calzone stuffed crust as well and we didn't try it till we got home and OMG delicious! We will return to this Papa Johns in the future well done guys! Super happy with these pizzas and look forward to trying some of your others very...