Subway — Restaurant in West Des Moines

Unfortunately this is close to my house so it is super convenient when I want to run and get something quick and healthy for the kids... however, it seems like 50% of the time something is incorrect or goes wrong at this store... they are out of turkey (which is the only thing that my daughter will eat there) ... they are out of meatballs (which I frequently don't find out until I attempt to pick up my online order) ... they are out of marinara for the meatballs, etc. etc. Today I was in a hurry so was trying to order online from home ... and the website kept saying "error occurred" no matter how many times I refreshed. I realize that this isn't the store's problem... however, when I went into the store they wouldn't let me use the coupons (FLBOGO) off of my app even though it clearly wasn't letting me order though the app, which just kept spinning (the coupons are the reason I go to Subway in the first place since I have to feed so many kids).... I was polite about it as again-- probably not their fault..... but then they forgot to put cheese on the Outlaw sandwich.... and when I politely pointed it out and asked them to melt it onto the sandwich they put it in the oven again for approximate 5 seconds, which clearly did not melt the cheese. Finally, after they already rang me up they informed me that they forgot to charge me for my chips and had me do a separate transaction. Pretty sure they should have just given me the chips for free at that point. :) So much for a quick and easy...

I have never experienced such uncaring service before, pretty much ever. We placed an order for pickup, and got to the store when it was supposed to be ready. It was not busy when we got there in the slightest, me and 2 other people in line ordering. I wait for them to complete their order and then let them know after those sandwiches were made I was here to pick up an order. They seem to have no idea about it, nor can find any record of it. This continues for about 20 minutes. After just waiting and watching them shuffle around, didn't want to make a fuss. Someone pulls a bag off a shelf behind the counter checks the sandwiches in, then tosses it on the shelf by the front. Those happened to be ours. They were there, ready to go, the whole time. But no one looked.

No word, no nothing. Just unceremoniously chucked our sandwiches out onto a shelf.

So whatever, underpaid kids doing the work of the value their paid. No big deal, but still frustrating.

Get home. One sandwich isn't even wrapped properly. No markings to say which is which. Again, not a huge deal.

Also, just as a kicker, each sandwich had something missing. An ingredient we didn't ask for or asked to be excluded. Everything had some sort of mistake.

Please. Please subway. Train staff better, and offer better pay so people actually care about the job they have. This was just sad, even for subway. Which is sad by default.

We will be avoiding this location...

ZERO STARS. My boyfriend ordered online for me to pick up but every time the order was submitted he kept getting an error message that the order could not go through. A minute later he was charged twice for the order so I called and explained to them about the double charge and the woman on the phone said that if I did not get a confirmation email then it did not go through and the funds will return to his account which was fine but as I was about to get off the phone she said that they actually just received my order. I EVEN asked if it was under me or my boyfriend’s name and she said yes. I left work during my break to pick it up and as I arrive, a worker said that it actually wasn’t for me and it was someone else’s order. I got upset and said I was told they received it but all she said was that she couldn’t do anything about it and they didn’t get my order. She literally said “well the order was for someone else and they came and picked it up so I don’t know what to tell you” I wouldn’t have been too upset if I got an apology because I get mistakes happen but she was rude and looked annoyed that...