McDonald's — Restaurant in West Goshen Township

While visiting your establishment this week I witnessed a "manager" berating a young employee, yelling in his face in front of several customers. His crime? putting a tad too much ice cream in a cup for a drive-thru customer. The way she "handled" the situation was a disgrace. It was embarrassing for him and totally disrespectfully for the customers to endure this "method" of training. THEN to top it off, after yelling in his face to "look at my face" she snatched the cup of ice cream out of his hands, showed him the "proper" amount of custard (which was a minuscule difference) then dumped the "over filled" container it back into the ice cream machine... contaminating what should have been a sterile environment. As I watched in horror, I was at a loss as to what I, a faithful customer, should say or do next. So I waited... until I was composed enough to address the situation. The next day I called to speak to the owner of the franchise, who was not available. Instead I spoke directly to the manager who was responsible for my call to action. Her comment "this was common practice " in their training of employees AND to dumping overfilled ice cream back into the container, stating that she had "not stuck her finger in the ice cream" therefore it was ok to return it to the machine. REALLY? If this is McDonald's procedure handing food, rest assure I will not be returning to...

Went to that location because it’s was the closet from the kids football tournament field, so we need something to put in the stomach in between game. The inside look good and clean except a couple of table that was not clean and some trash under a table from a customer a guess! We got in and order our food , one was the regular slushy.The store was not so clean but they have a lot of employe in the back chatting. First they serve the meal and forgot the slushy! I ask for it and When the slushy came it was more like a half water and half melted frozen ice. We ask for a new one and the “short lady in blue”Manila something like that I forgot her name.She ad some kind of attitude and I explain to her that the baby don’t want the slushy because it look melted and not like a slushy! I told her that I’m a customer and just want what I paid for! To make it short I request a Fanta instead! After giving me the Fanta she went in the back and start talking about me to the other crew members in Spanish(Martha and 3 others), too bad for her she didn’t know that as an immigrant myself I speak and understand Spanish. I think McDonald should train their staff at that location about good customer service by teaching them how to be respectful and professional! I’m pretty sure we gonna have to be In that area several time this upcoming season, but I don’t think we will go to that...

I wouldn’t normally review a McDonald’s but today I had the best customer service experience I’ve ever had at a Mickey D’s in my entire life.

When I pulled up to the drive thru the lady on the mic (Lisbeth) had the nicest, most welcoming, and warm voice. And when I got to the first window to pay for the Arnold Palmer (1/2 iced tea/lemonade) that I didn’t include in my app order I saw Lisbeth at work. She was just as warm to the people pulling up behind me as she was to me.

My order was off the app as you’ll see in the attached photo. I used the BOGO Bacon McDoubles deal that I always use and I customize it with: No mustard, ketchup, or cheese Extra onion And extra spice pepper sauce

When I drove up to the second window to pick up my order the manager on duty popped out and said: “OMG you customize your McDoubles the same way I do mine! You’re the first person I’ve ever seen do this besides me!”

I told her that the extra onions and spice pepper sauce really elevate the burger (it does). She ended our exchange with “Thank you for being iconic!” Before I was handed my food.

A great...