Dunkin' — Restaurant in West Haven

Any time I come here it’s the worst customer service. The employees(mainly morning/afternoon staff) treat it like a frat house..yelling, playing around, and almost purposely take forever to make your order. They literally threw my bag of food to each other jokingly the other day and dropped it causing them to tell me to wait another 5 minutes and make a whole new order. All I got for an apology was the girl at the window laughing at the situation thinking I’d find it funny as well. Mind you I’ve never shown or displayed any annoyance to them cause I wanna give people the benefit of doubt. Only reason I continue to go here is because they make everything correct but yeah i don’t know who the manager is but do better hiring at...

I came in at 8:02 the latest to place my order because I work 7 minutes away at 8:30 since I’ve been having issues with cutting it close to being late at going at 8:15 to every Dunkin in this area (sawmill across from Walmart and Valero) I didn’t receive my donuts after the purchase only one of my drinks were made incorrectly. I didn’t get any updates about my food until 8:17. Your crew focused solely on the drive thru. I had to be late to work even after planning ahead. I would very much h like a full refund. I will be holding on to this food until I clock out today. This is ridiculous of you have new hires, someone should be training close by not letting her...

Hit or miss. Usually miss. Morning times I usually get good coffee. Afternoons it's either too watery or too strong. I get left waiting at the counter often in the afternoons, at least 5 minutes before someone takes my order. I'd suggested not getting food.

Went there one morning recently and a mouse ran from one shelf under the other.. I was too tired to focus and wasn't sure what it was till I was waiting at the counter and one came from behind my feet and went to under the shelf next to me. Then I realized it was a mouse. I let the guy working know and he said "This isn't too bad. Winter time, give it 2 minutes no walking and they go from under shelf to...