Lucky Kitchen — Restaurant in West Haven

My order took over an hour to deliver when all I ordered was a large golden fingers and a small chicken with green beans. My food was delivered in 2 different bags, a paper and plastic bag, the paper one stapled at the top and put inside the plastic one. The paper bag, was put into the other bag, practically upside down. I had to pull the paper bag out of the plastic bag to open it. I ripped the paper bag by accident because it was wet from my food. Surprisingly, it was wet from the condensation from my golden fingers; not my chicken and string beans. You would think I'm over exaggerating about how wet the top of the bag is, but the golden fingers were completely dry and tasted horrible. Almost all the condensation came out of the container from the sides, and or the pen holes that were put on top.

Also, I ordered the large golden gingers, but they gave me the sweet and sour sauce as if I ordered that instead. Granted...

1. The sauce was in a separate container.
2. They add it as part of the order, because of how dry the golden fingers are without anything with it. But...
3. I am a pretty picky eater and I do not like the sweet and sour sauce, or any of the sauces with my golden fingers.
4. They probably add the sauce, to charge customers even more money for them.

The chicken and string beans didn't taste any better. It's as if it was sitting for hours in a dark brown sticky sauce, not soy sauce, and warmed it up when it ordered it. Everything in the chicken and string beans tasted the exact same way, disgusting! The green beans don't even look green anymore! It's just turning into a container of brown food that resembles what it is supposed to look like shape wise.

The only positive thing I can say about this restaurant is that their portion sizes are good sizes, but it just means that I have to eat more disgusting food. I don't have much of an option anymore but to eat it, Even though my stomach isn't feeling all that great. I'm a college student. I need to save money, not waste it. I spent $14.36, not including tip. That's a lot for a college student for 2 menu items, and can add up when families are trying to get enough food for everyone at the table.

This was a huge waste of money for me and I would not recommend anyone else wasting their money at...

HORRIBLE CUSTOMER SERVICE!! We own the dance center next doors. I would recommend their food to ALL our students and sent them business for over 4yrs!! Tonight for the 1st time in 5yrs we asked them to make a correction in the food order. We ordered steamed vegetables dumplings! They understood steamed vegetables. Even if our student said the wrong thing, we have had such a long standing customer loyalty to this place and NEVER asked for an order correction. We kindly explained this to them and they said too bad. They refused to correct the order they messed up and demanded that we pay for a new order. WORST CUSTOMER SERVICE EVER!! NONE of our students will ever go back to them. Absolutely disgusting! As a local small business to another, this is no way to operate or treat your long term...

Post-merger with Sing. I'd give three and a half if I could; it's the, "It's okay, I'd order from here again," kind of 3, not the, "I can't quite say it was as bad as a 2," kind of 3. Not very flavorful, and the "fried rice" is that weird yellow pilaf you always seem to get in West Haven. Order from New Haven or Orange if you want real fried rice. Also skip the fried scallops. They came out of the freezer like that. But the spring rolls were good, and the cold sesame noodle sauce was tasty, even if I am pretty sure it was made with Prince spaghetti. Also someone did read my note asking to make the tofu dish spicy. It turned out Midwestern Methodist spicy, not Szechuan or Hunan or Kung Pao spicy, but an effort was made! And two of the fortune cookies contained actual...