Sushi X — Restaurant in West Haven

We tried this restaurant again in hopes that maybe something improved since our 1st visit about a year ago. The food was great, but we got cut off from ordering more and in the rudest possible way. When you advertise "All you can eat", most customers assume it means, order until you are content. We are by no means heavy eaters. After 3 servings of the pepper tuna, the restaurant made us wait at our seats thinking a 4th was on its way for about 35 min. After that time the manager comes up to us and asks "Are you all set?". My fiance politely says, no, we are waiting on a house salad and a pepper tuna dish. He says rudely, "We are out of pepper tuna, do you want the check?". This is where my fiance lost all faith in ever returning to this place and even went as far as writing a note on the check, exclaiming their horrible service. I understand that maybe that is true, I don't believe that they were out because we were sitting next to the chef's and we were the only patrons ordering pepper tuna there. Anyway, I'll give him the benefit of the doubt. Lets agree that they really were out, why would they let us sit there for 35 min waiting and not inform us. And what about the salad we ordered and never received, it's a salad, I know they weren't out of that! Moving on, between that experience and the smug and rude treatment from all the waiters and waitresses, we wouldn't return to this restaurant if they literally paid us. It isn't worth the aggravation. It's a shame how customer service is such a rare commodity. For $25 a plate, you would expect to be able to order what you want. I would highly recommend NOT eating here. If you do, don't go in with high expectations of service. Just expect someone to grab your menu, drop off food and then when they decide you've had enough, be told you have to leave. The food wasn't worth the treatment. The experience is certainly NOT...

We will not be back. I would not eat here again if someone paid me to.

We placed our order on the sheet and handed it to the waitress. We then waited an hour for our sushi. We received another table's order, after other tables that had placed their order after us had received their orders, and had to point it out to the waitress. She then just took it to another table, without even checking to see if we had eaten any of it or touched any of it. They then "quickly" made our order. What we received was missing one of the rolls and two of the rolls weren't even correctly made. We then immediately ordered another small round of sushi, since we were already $75 deep in the all-you-can-eat, and proceeded to wait another 45 minutes. We had to ask for repeated water refills, had to ask for another beer.

Right before we left, I discovered the ladies room hand soap is full, but does not dispense soap. So, not one of the waitresses had been washing their hands with soap if they ever went to the bathroom during their shift....

So I’ve ate here a couple times in the past and the food is good. The service is not so great. I ordered food and was constantly asked if I really wanted all that I ordered and also not brought everything I had asked for. This to me is disrespectful and inappropriate. I was aware that I would be charged a fee for food being wasted. At the end of my meal I had 4 maybe 5 pieces of sushi in my plate and some rice I didn’t eat to save on some carbs. I was told that I would be charged for the sushi pieces I left which I felt was fine since I was worked (I ate at other all you can eat sushi in East haven and Hamden and was never charged for 4/5 pieces left but that’s besides the point I was willing to pay for those pieces) what I don’t understand is that I was then told I would be charged for the rice I had taken off a few sushi pieces to limit my carbs. I was shocked but paid it anyway. I won’t be returning to a place that made me feel uncomfortable for ordering food and then charged extra on top of their already...