Raise the Roost — Restaurant in West Haven

I went in there at around 2pm and there was no one in line. The guy behind the counter looked like he was asleep. He took an extremely long time to come to the counter and was just moving stuff around, he wasn’t actually preparing anything. I ordered a tender combo with fries and their specials. He didn’t say a single word to me the entire time I ordered and just dropped my receipt in the counter. He walked in the back I assumed to prepare my food. After 20 minutes I got impatient and asked the 7/11 worker to go check. He came out and “what’d you order again my bad” so then he prepared my food! What was he doing for 20 minutes! I got the chicken and the fries. Small serving of fries and bland. He forgot my biscuit. He forgot my sauce. I didn’t notice because the bag was sealed but I did notice no drink and he just said “oh is the big gulp we don’t gots no drinks over here.” Okay cool! Could’ve told me that while I waited for 20 minutes. Once I got in the car and realized there was no sauce of biscuit I went back in for the sauce because I realized the tenders are so dry they’d be inedible without sauce. When I got to the counter he was no where to be found. So the 7/11 worker saw me visibly frustrated and came over and poured some sauce for me which was the incorrect sauce but I can’t fault her, she doesn’t work at the chicken place. Awful awful awful....

I was traveling between New York and Connecticut this past weekend and decided to stop in to take a break and get some lunch. It was about 2:00 in the afternoon and I have to say what a terrible mistake. There was 2 people working behind the food counter, a man and a woman, seriously need training in customer service or should be fired. I tried making a food purchase of the chicken special, which was a large piece of chicken, 2 sides, and a soda. The woman behind the counter either didn't know what she was doing or just didn't want to work. When asking for the special she didn't know what I was talking about and I had to explain to her. Then when preparing my order, any request I made she ignored and when I repeat, she would answer "no". I asked if I can have a different piece of chicken because the one she picked for me was burnt, she made me repeat and then said no. The 2 sides was rice and beans only. when I asked if I can have something other than beans, again she made me repeat then told me no. When I asked if she can cut up the chicken, again, no. What kind of customer service is that? Meanwhile, the man behind the counter just stood there the whole time. I finally said the hell with it and walked out of the store! Shame on you, Raise the Roost for hiring such incompetent people who knows no...

I ordered a chicken sandwich with cheese and bacon and pickles I added the rooster sauce to the chicken sandwich. The sandwich only came with the chicken and the sauce. Almost 10 dollars for a sandwich with just chicken and sauce. Be so fr rn. This was my first time trying this place so I don’t know the portion sizes but I ordered the potato wedges and there was literally 5 wedges in there 😭. I ordered the Mac and cheese and the macaroni was drier than the Sahara desert. The rooster sauce was amazing I loved it but the other food cmon yall get yourself together. Bby girl plzzz I paid 50 bucks for this. (Also bought my bf food here as well) yea idk when I’ll be back but if I do I’ll just be getting the sandwich and making SURE everything...