Hardee’s — Restaurant in West Manchester Township

We went in to dine at this Hardy's restaurant in West York Pennsylvania. We placed our order and it took about 18 minutes for us to get our food. In the meanwhile there was a district manager sitting there doing paperwork and on a computer and he seen the chaos that was going on. People were not getting the correct orders, things were going wrong, the crew was very unprofessional. He had to go behind the counter and help those people to get all the orders out. We were finally served by the district manager himself. The district manager was kind enough to give us 2 Courtesy cards for 2 free meals. I eat at this restaurant in the morning. All the morning employees are very helpful ,very pleasant and very fast. The evening crew is very slow they don't seem to care about the customers, and there Not courteous. Many times I got my food shoved out the window without even a thank you from...

I have rated this Hardee's before and still stand by: the people (service) are always wonderful. It always takes forever to get your food, however it is worth the wait because everything is hot and tastes just made.

This last time I was a little disheartened. My chicken sandwich had so much Dijon on it, even after scraping a bunch off, I still couldn't eat it my bread was covered. So, I scraped off the chicken and just ate that. True I still ate and I did not make them make me another one. Too many people are starving to waste food. But come on, sometimes I would like to go back in and ask them if they would eat it like that? When I worked in the food industry, before I put that plate up or took it out, that is always what I asked myself...

While waiting for our fresh burgers in the drive thru, we saw one of the cooks SPRINTING (from a couple blocks away) into the store with tubs of ice cream. He came in so hot, it literally looked like the dude in Terminator 2. Also, it was like 90 something degrees. It was nice to see someone go above and beyond like that. You guys should give him a raise so he can afford an electric bike or something.

EDIT: I no longer see that person working here anymore, but the past few times I have been here, Dana W has taken my order. I just want to say she is the most pleasant person I have ever encountered. The friendliest most awesome server! You guys better make sure you protect this gem at all costs. DONT LET HER GET...