Wendy's — Restaurant in West Memphis

Went for a late lunch about 1:30 on Saturday. The dinning room appeared empty and the drive thru had no one it. So I chose to use the drive. Placed my order it was read back to me, everything was correct. Pulled up to the window waitied. just little bit and received my order and headed home. Got home my wife and sat down to eat our meal. And immediately she noticed the burger was salty extremely salty I tried hers and agreed. Then i proceeded to try mine the first bite was great, the burger was cooked correctly juicy the way a burger should be. Well then on my second bit it hit me the overpowering flavor of salt. Now mind you I have ketchup, mayo, bacon and cheese on my burger. I could not taste the aforementioned ingredients at all but I could taste salt. Not sure what or how it happened but somehow our burgers ended up being inedible. This is not first time there have been issues with this particular store. I don’t think I’ve ever gotten my honey mustard in the bag that I have requested, and have asked to be charged for it so I would get it. Consistently cold fries and no straws. It just depends on what day it is as how your order will be messed up. This time will be the last time I waste my money at Wendy’s. The prices are to high for the food not be correct. It’s a shame Wendy’s used to be one of the better places...

This was a downright disappointment for me. I was ordering the questo fries. I came to the drive thru to order. I said I would like to order the questo fries. Instead, I said it as a q sound instead of k. The lady was just hollering and laughing. Me n my guess was like what's going on. I was like, excuse me? She was laughing and hollering. Oh, you just us all laughing in here. She went on and on...and you really thought you knew what you were ordering and baby you messed that up!! I could not believe it. I felt embarrassed and mad because she didn't let it go. Just kept on talking about the mispronounced order n not concerned of her terrible customer service. I made it to the last window, and she was still laughing with her head back, saying we all was like what? It was like a terrible dream. We could not believe it. And the fries turned out to be soggy. I said oh I really really tickled you. She was like I ain't laughed this hard in a minute. She wasn't young and obviously needed more training in customer service because this was totally unacceptable. I will never show gratitude to this place again. Thanks,...

Our last visit to Wendy's ended in disaster. The lines backed up into the dining room with no one at the register caused us to leave and not eat lunch that day. They recently rebuilt the Wendy's in West Memphis and moved it up the road a short distance, but the difference on the inside was what matters most. From being greeted coming into the door by the sweet young lady who held the door open for us, going in to the immediate attention of taking our order, to the perfect order with no mistakes, to the speedy delivery of our food in less than 3 minutes. The food was fresh and customer service is up 1000% better than less than a year ago. The restaurant was clean and the food was fresh and perfectly prepared. This entire crew deserves positive recognition for the complete 180 degree turn around from the previous location. Way to go Wendy's team! We will be back again soon. Thank you for a...