Walgreens — Local services in West Memphis

Absolute worst and and most unprofessional service I had ever had in a pharmacy and damn near anywhere. Nobody knew what they were doing. I was told it would be 30 mins and I would stay to pickup my prescription instead of driving back home. I really needed my inhaler because this was the first time I had to use one. Nobody could remember who I was and kept asking me for my name and birth date. Even then I was asked who I was sitting there and was given an excuse by the girl that she was doing something else. She was getting complaints from customers in the drive thru. I was told to go get dinner and come back and they would be ready. That was another 25+ mins. I again was asked for all my information. Kept getting called by the wrong name even with my name tag in clear sight. I was asked if I had insurance is why it was taking so long and that I shouldn't had left earlier. Another 20 mins later I finally got my prescriptions and was out the door past my bed time for work. I work late and my normal pharmacy Fred's in Marion is closed when I get off so I have no choice but to go to Walgreens thinking it would be okay. I will go to Walmart next. I will call the manager in the morning which I know won't go far so I will be reporting the pharmacy to the General Pharmaceutical Council. If I had acted this way on my job I would be fired before I pulled out of the customer's driveway I could guarantee you that. My job upholds that we provide the highest professionalism. We all have bad days but they looked like a bunch of ants running when I flipped the rock over with no clue what to do or where to go. Next time I would rather die and go to Hell than wait in the...

I have slowly started to move my prescription to Broadway because of some of the people that work at this location. One being Dominique. She is one of the rudest person at that store. I called to have my mother's prescription filled. I usually go through the app but; it was showing she was out of refills. I knew this wasn't true because, i talked to Dominique on the 25th and she told me this CANT be filled until the 26th. The way she said it I thought I was calling a week early not the day before. Today she literally hung up in my face! I did call back to ask her why and to tell her how rude she was.She told me i thought you were done. Not sure how she thought that when i was right in the middle of asking a question. If you dislike your job find another one! There are only 2 people in that pharmacy that are kind and helpful and one is John and unfortunately I can't remember the other pharmacists name. She usually works days and has long blonde hair other than that this store is going down hill. I know I'm not the only one that feels this way about this pharmacy because I've heard other people say that they are changing pharmacy's. I just think it's very disrespectful to hang up in someone's face and then lie about the reason she did it. Walgreens get it together and teach your employees not to hang up in someone's face. This isn't something you should have to teach an employee, it's something they should already know. I'm glad my mother has decided to move all her meds to Broadway as well. 100% difference in the attitudes at...

I am deeply disappointed at the time it took for me to get my medication. I came to Walgreens immediately after a trip to the emergency room. I was in pain, weak, and nauseated. I was told that it would be a 30 minute wait for my medications. I decided to wait for my medications because I knew that if I went home I would be too weak to come back out. I literally passed out, and fell asleep. I had to keep waking myself up because I was in the store, and did not want anyone to try anything funny. What made me really upset was that there were people who came after me to drop off their medication, and were taken care of and left before me. This is not the first time that this has happened. This has happened on several other occasions. This is truly unacceptable. During the time that I was waiting, nobody in pharmacy checked on me, or even bothered to say we are working on your medication, nothing at all. It took a store manager, who happened to be walking to the back of the store to come back and ask me if I was ok, had I been helped? If it was not for her, I would probably still be sitting by pharmacy, close to near death. Then even after finally being called for my medications, there were other people who came after me, who were still helped first. It is unfortunate that this happened, and is a re-occurrence at this Walgreens. I think I may be better off filling my medications across the bridge in Memphis, than to come here and have this...