Burger King — Restaurant in West Palm Beach

Was craving impossible whoppers and fries with my wife, arrived at the drive thru with one customer in front of us. Ordered one impossible whopper with just pickles, onions, mustard and ketchup and large fries, and an impossible whopper combo with just light ketchup and light mayo with a medium fries and a medium iced tea. Bill came to about $22, was told by woman at window when we pulled up that they didn’t have any fruit punch and was asked what would I like to drink? I puzzlingly looked at her and said iced tea. Received order, pulled into parking lot to check bag and am glad I did. Fries tasted raw and both impossible whoppers had everything on them, one with additional mustard. I parked our vehicle and I went inside to have them give me the correct order. There was nobody inside, just one woman waiting for her order to take out. All of the employees looked to be milling around aimlessly, periodically adjusting their hats like they were looking desperately for something to do with their time. They all looked like they were very stoned. I had to explain to the woman who gave me the incorrect order HALF A DOZEN TIMES what toppings I would like. Half jokingly, I suggested that perhaps the order might get to me quicker if I hopped over the counter and prepared our food myself. Meanwhile the zombie-like milling around by the brothers and sisters continued and miraculously they still managed to give me half of the order incorrect. My impossible whopper was correct, the other one they gave me had all the toppings on it once again. I had to come back in a second time and slowly and methodically explain what I would like on the impossible whopper and what I would not. The manager even wanted me to write down on the receipt paper what toppings I would like. Clearly they have trouble processing orders. When I left this time, they managed to get my order correct but the impossible whopper was ice cold. By this point I had had enough and knew that they were f’ing around with me so I just demanded my money back from the manager. He must be very accustomed to unsatisfied customers continually because he readily provided me with a refund with no questions asked. I’m telling you to avoid this ghetto Burger King unless you’re palate inexplicably craves the finest of hood dining: it should win an award for worst Burger King in North America based on our experience and the dozens of other reviews I’ve...

Visited this establishment 8/30/22, after 2pm. The older lady at the window was extremely rude and nasty. My order was taken at the drive thru intercom where I placed my order and asked for bbq sauce, they told me to drive around. Once I got to the window I paid and received my food. I checked my bag as I always do and realized there was 6 packets of ketchup. I waited at the window where the lady stood making drinks for about 2 minutes; she knew I was still there and did not acknowledge that I had not drove off. When she opened the window I told her I asked for bbq sauce and she said I can give you one. I asked for another and she said no I can't give you one because you don't have nuggets, it's 27 cents. And I stated that's fine because I dont mind paying for it. But she did not want to give me an extra sauce because I did not have nuggets. As I was getting the change she proceeded to make smart remarks telling another associate a customer was mad because they have to pay for sauce. As I her 30 cents and told her to keep the change, I informed her no one minds paying for anything they are informed about, she was upset because someone had the audacity to want different condiments other than the 6 ketchup packets I did not ask. She never mentioned the extra cost and even when I inquired about the sauce not being in my bag instead of her informing me of the cost which was not an issue she got an attitude and stated no she was not giving me any because I did not have nuggets. That individual was rude and needs better customer service, and as a recommendation for this franchise I recommend that employee undergo customer service training especially in the world we live in where mental health is on high alert you don't know what people are going through or who could snap. I was calm about the situation but it was definitely unnecessary. Also for a company to pride themselves on customers "having it their way" there shouldn't be an assumption of what condiments I want i.e the load of ketchup given also that a certain condiment go with certain meals and the cost should be given instead of assuming we won't pay for it and then talking about customers while they're there completely unprofessional. I will contact cooperate because this not the first incident at this location...

I placed an online order on 4/27/25 for my husband to pick up. When he arrived, the staff claimed they had no record of the order. My husband called me to inform me & I immediately sent him a screenshot confirming the order details, including the address & order number. After some back and forth, one of the staff members reluctantly agreed to look at the screenshot. However, she continued insisting they did not have the order, even after seeing proof. Eventually, she asked to see the details of what he ordered. Unfortunately, the initial screenshot only showed part of the order - specifically how he customized his Whoppers. Instead of working with him to resolve the situation, the employee began arguing with him about how he wanted his burgers made. My husband, who is not confrontational by nature, calmly explained how he wanted them (ketchup only). Instead of simply honoring his request, especially since no food had yet been prepared, she continued to push back and argue over details like "no tomatoes." When I realized I could select "View More" to see the full order details, I sent another screenshot showing the complete order. Only then did she finally agree to make the burgers as requested. The frustrating part is that had she simply listened to what he was telling her - rather than arguing - this entire situation could have been avoided. Since the burgers were not yet made and she admitted she hadn't seen the order, there was no reason not to accommodate his request the first time he stated it. While she eventually apologized, the apology shouldn't have been necessary. Instead of her listening, being respectful, and working to resolve the situation — she created frustration. If I had not prepaid, I would have told him to leave and go to another Burger King. This was a terrible experience and I told my husband don’t ever go back to that location. I would rate the customer service...