Casey's — Restaurant in West Peoria

Me and my husband are really kind and patient people, we order ahead and waited a little longer to give them time, since we work in a restaurant and know how it is on Saturdays! We ordered a sandwich with no pickles since I’m allergic to them and since I had read the reviews I told my husband to double check the order and of course there was pickles on the sandwich. My husband was kind and asked them if they could make a new one please and the guy was EXTREMELY RUDE and just stared at my husband in a horrible way and then after a moment said “ can’t you just pick them off” and my husband explained no because my wife is allergic and can’t come in contact with it, and then the guy was extremely pissed, went to the back and the girl working back there said “ well it didn’t say it in the receipt” my poor husband had to pull up the order to show them since they wouldn’t believed him, of course we were right. At least the girl was nicer at the end but still so unprofessional and it sucks since we tried to be really nice. These employees for sure need re-training. 03/02/24- at...

Bought two simple pizzas tonight, my husband picked them up. He said a lady was on the phone with another customer and hung up and told the cook that he screwed up an entire order and the cook looked pissed and ignored her. My husband brought the pizzas home and they are cold, burnt, and have NO marinara on them whatsoever. They are so hard and taste like cardboard and can’t even hardly bite into them. We only buy from here, once or twice a year because every time we’ve ordered from here, it’s been disgusting. My husband and I both were Casey’s workers in pleasant plains, IL and we know how to make these pizzas ourselves and I would have NEVER served this cardboard to a customer.

The owner replied and hopes we come back soon but doesn’t offer to give a refund or fix the issue. Customer service is trash. I will never come back here. You want to do better, start doing better for your customers. All I ordered was a cheese and pepperoni pizza and both weren’t even close to...

Fifth time in a row ordering a pizza here arriving after 15 to 20 minutes after it's been ordered and finding out they haven't even started it. This time I walked out without even getting the pizza. So sick of this place's terrible disorganization and terrible customer service that they can't get their online orders out. I love Casey's Pizza but apparently it's just not in the cards to ever get any from this location. THIS LOCATION SUCKS. CONSISTENTLY. EVERY DAMN TIME. After walking out I placed an online order at the Big hollow location and drove over there which took about 12 minutes. When I got there my pizza was being cut and put into a box as I arrived. I was greeted by a friendly manager who smiled and thanked me for my business. Guess which Casey's I'll be going to...