Taco Bell — Restaurant in West View

Edit: It’s been 3 years since my first review and this location has made a huge turnaround. The employees I encounter these days are incredibly chill and order accuracy and food quality has vastly improved. This is my preferred Taco Bell location now.

Here is my original review:

There is something seriously wrong with this Taco Bell. My orders have been wrong the last 5 times I have been here and plenty of times before that. Mind you, my orders are very simple: usually 2-3 of the basic burritos from the value menu, and maybe a small bag of chips with the nacho cheese. I’ll highlight some of the biggest problems with these last 5 orders. I had a cheesy bean and rice burrito which I ordered in it’s normal form turn out to be a massive log of refried beans wrapped in a tortilla and nothing else. The thing was huge, but missing 3 out of the 4 ingredients. Last time, ordered the small bag of chips. Totally missing, but not the nacho cheese. Today, I ordered chips again and this time they tasted absolutely atrocious, Like they were sprayed with some kind of unknown chemical. My stomach is turning and I’m nauseous as I write this and I may need to throw up. The last thing I’ll mention, is don’t even bother making any kind of modification to an item, even if it’s a simple as removing an ingredient. This is something that legitimately happens about 75% of the time as of late. It’s almost guaranteed if your order is larger. I could also go on about how the ratio of ingredients in a burrito has been terrible as well as some other quality issues, but at this Taco Bell, I’m happy to just get an order correct. I always do online orders and come later in the day, like when I get home from work a little after 8pm, if this makes...

Hands down the worst fast-food experience of my life so far. On both of my last two trips to this Taco Bell, I was sent away from the drive-thru window empty-handed after ordering and paying. On my first visit, they told me to pull around into the parking lot (no specific spot, which seemed like a bad sign) and they would bring the order out eventually. I waited around 20 minutes (with a lot of other customers in the same boat) and no one's order came out. Eventually I gave up and went inside, and it was like a ghost town behind the counter. After another 10 minutes or so, my order eventually showed up (with no indication they were going to let any of the people abandoned in the parking lot know about it), so I just counted myself lucky and left.

I should've learned from that experience but I decided to try again, and it was worse. This time, when they kicked us out of the drive-thru, they said they were closing the drive-thru and we had to come inside. We went inside along with everyone else from the drive-thru and waited. Lots of time passed, no one's order came up. Eventually 30 minutes passed. I was foolish enough to flag down an employee and ask for an ETA and that did not go well. I think they mocked me for expecting a mobile order to be made when I arrived (it does specifically say in the app that that's the case). At this point I just asked for a refund so I could go home, and they told me that (of course) because I ordered online, I have to go fight with online customer service to get a refund (I don't ever expect to get one).

tl;dr, this Taco Bell is basically non-functional at this point. Avoid it like...

Intentionally the worst location in town, and being an uber driver I literally been to all of them within an hour of the city and this is by far the worst. Just went there tonight, nobody else in drive throughout during peak dinner time, yet the person taking my order could not have been less interested in doing their job, which was punctuated by the fact that literally not one part of the order was correct. Not one item was what i ordered, which I didn’t realize at first because i was rushing home to bring dinner to the family. Ordered soft tacos no lettuce- instead get a bunch of hard doritos tacos with extra lettuce. Ordered a flatbread, got a part of a quesadilla instead with so much sauce it was oozing everywhere. Ordered an empanada, got another hard shell taco inside of another taco shell for some reason. Ordered an enchilada burrito, got a crossbreed of a bean burrito with that was basically a sour cream and nacho cheese burrito with some beans. Was told all the baja blast was out somehow- no zero, regular or frozen. And of course no receipt. Don’t bother calling either because it just goes to voicemail. They don’t turn any lights on when it gets dark so it seems like they’re closed. And the workers are so obviously high they can barely speak. And this is all intentional because they want to stand around and get paid for doing nothing, as they groan and moan when you order and try to cut you off with “is that all” after every single item instead of letting you finish ordering. Absolute trash location with absolute...