Kitzie's of Spring Mills — Restaurant in West Virginia

We have been hearing how good the food was at Kitzie's in Spring Mills. So tonight we went there. The food was fantastic. From the cinnamon butter for your roll, to the salad with blue cheese dressing which had big chunks of blue cheese in it. The Seafood Pasta had Lump Crab, Shrimp, and Scallops in a creamy Old Bay Sauce. The Scallops were Sea Scallops cooked perfectly, the shrimp were spot on, the crab meat was great, the sauce was very tasty and pasta the pasta was perfectly al dente. We also had the Crab Cake dinner. That came with 2 sides and House made tarter sauce. The Cole slaw was very good, and the baked potato was also very good. We had the 2 crab cake dinner they were very well seasoned but not over done. You could taste the crab and the seasoning. They were very good. The plates were nicely garnished with an edible orchid Orchid. That was a very nice touch. They were busy when we called on Saturday night and the young lady that answered the phone took my name so when we got there we were able to go in and sit right down. We timed that good, someone had just left. The staff there are friendly and very helpful. The kitchen staff did a fantastic job. The food was coming out of the kitchen with very little wait time. Our server was also the bar tender. She was busy but was very attentive to us. The bussed was very attentive to getting our dishes as we cleaned them of the delicious food. The portion size was great, I got some for tomorrow. We were lucky enough to get the table by the kitchen so I got to watch Daniel and the rest of the kitchen staff. They worked very well together great communication, to food out hot and fresh. The prices were in line for what you would expect. Thank you to all the staff at Kitzie's for a great experience. UPDATE APRIL 5, 2022. The food is still as good as it was. We had the Fish and Chips and Steak Salad the steak was cooked perfectly medium rare. Our server was very attentive but not overbearing. We had a party of 10. She did a great job. Thank you for a...

Unfortunately, I reached out to the owner to provide feedback and perhaps a coaching opportunity for his employees, but received no response. So, here I am providing a review. I was visiting family in the area who patronize this restaurant regularly but were extremely embarrassed by our experience. The waitress is absolutely in the wrong business. As we all placed our order, we were told that item is no longer on the menu. Unbeknownst to us, three of us ordered something that was no longer offered on the menu. This is something that should have been explained up front as well as the fact they no longer serve bread. We didn't find the out until we ask while waiting an hour for our food. We had reservations but what appeared to happen is the "to go" orders took priority. The appetizers and salads were brought out promptly, but we waited over 45 min for the food. It was then delivered separately as opposed to all at once. There is so much more that was wrong with this experience and I know there aren't many restaurants in the area, but I am sure my brother will think twice about returning. To Go orders should not have taken priority. The waitress, was a total amateur with no customer service skills at all. No apologies, no checking on us. I guess that is how you keep a business running in your area when there is no...

Last night my wife and I attended a Quilts of Valor presentations for my friend in the back room of your Spring Mills location. Our waitress was Taylor (TayTay) and I have a serious complaint about her. We ordered our meals. When the QOV coordinator was making this special presentation to my friend, who is a battle wounded, disabled veteran, we shut the door. Taylor opened the door and started talking over the lady presenting the quilt. I understand she has a job to do but this was a very special occasion and would have only taken a minute. It was obvious the coordinator was giving a speech and Taylor not only interrupted her continuously and loudly, she was also slamming the plates on the table, like she was agitated. Through out the rest of the meal, Taylor continued to be impatient, pushy and just plain rude. To top of the evening my friend, the veteran was sign some forms for the QOV volunteer, when Taylor came in and impatiently shoved the bill in his face WHILE HE WAS SIGNING THINGS. She showed us little respect and zero hospitality. She spoke to us like school children and constantly shoved her way in between people and interrupted conversations. I don't know if she's new and needs training or was having a bad day, but she left a very sour note on what should have been a special,...