McDonald's — Restaurant in West Virginia

This isn't the best McDonald's to go to. They forget the straws a lot to start with, the ice cream machine is down frequently (fortunately there is a Dairy Queen beside it), if you go in the evening the fish sandwiches are hard, and I've had cold fries. On one occasion my husband and I filled out the survey on the receipt for a free sandwich, like at any other McDonald's. My husband was treated like he was trying to con them, even though we had the verification code. The single nozzle on the ice cream dispenser often gives you a glop of the last flavor filled before you ordered, giving you a big fat dollop of chocolate at the bottle of your vanilla shake/cone, or vice versa. Also, many of their younger employees have awful, angry attitudes they need to leave at home. I'm a grown woman, mother to three children already, and the last thing I need, especially in the morning, is a surly attitude from some overindulged, entitled teenager embittered because they actually had to get up and go to work...

Very disappointed. I did a mobile order and although they did get all the items correct in the order none of the french fries were filled up including my Happy meals My daughter had exactly five french fries. What is even more disappointing is the manager was fully aware that the french fries weren't full especially on my two value meals that were upgraded to large which is an upcharge. He did give me another french frie because I said something, but I think it's ridiculous that because I couldn't look inside the kids Happy meals I couldn't see that the french fries were not even filled halfway. Totally disappointed, I'm not sure if this is a way for them to make extra money more than likely this is a franchise but McDonald's has certain standards so I thought. I may have chalked it up if they were busy but they were not busy at all I was the only person in the drive-thru I don't know maybe they didn't actually want to work and make more...

A 'court of last resort'. You need to check your order before you leave so that you're sure to leave with what you paid for. Notorious for botching orders, or leaving items out. Staff is less than enthusiastic abt their job, (what staff they have, for the time they manage to keep them) and it shows with their questionable customer service. Complaints to management falls on dead ears. If they had any similar competition in town, they'd go under fast. Edit: APR 2018 update - I'm done with this place. I will drive to Charles Town to Taco Bell or Mountain View to get something to eat. Youngest wanted to go there last night for Daddy/daughter time - it took 20 minutes to get a 10-piece nugget meal and 6-piece happy meal. Manager's excuse was, "We're kinda understaffed...