Hot Wok Cafe — Restaurant in West Windsor

STAY AWAY FROM THIS RESTAURANT!!!

HORRIBLE CUSTOMER SERVICE AS WELL AS FOOD!!! I RECOMMEND YOU TO SAVE YOUR MONEY GO SOMEPLACE ELSE!!

First of all when placing an order over the phone. I had asked for "sugar rolls", which is on their menu. The girl on the phone states I'm looking as a wrong restaurant menu and they don't carry it, so I said ok fine and continue to order other things on that specific menu. Then as I bring the food home, I am shocked at what I see especially for paying over $60 worth of GARBAGE!!! Their "king seafood" soup $8.95 which at all the other restaurant is a Qt size, they give me Pt size and isn't even full all the way. Those "scallion pancakes" $5.95 is literally dripping from all the greasy oil they cooked it in. "FRIED shrimp dumplings" are STEAMED and is a mixture of chicken shrimp and veggie, and I had specifically asked if they are shrimp only and are fried which the girl stated that they are. So of course I call the restaurant and complain of this matter to the manager in which she states "no refund unless you bring the food back and us look at it first", I tell the "manager" I don't have a car since I had to ask my neighbor to drive me. So she tells me "put the food in the fridge, being that it's Sunday we are closed Mondays and to bring the food back to back on Tuesday when I get a ride to their restaurant". And to save the best for last, there was HAIR IN MY SOUP.

I SINCERELY RECOMMEND YOU TO STAY AWAY FROM THIS...

We had a very poor experience here. First, they require you to pay cash otherwise there is a purchase if you use card, but told you only after.

Second, the college-aged male waiter was extremely disrespectful. He didn't like the way my brother disciplined his child, didn't understand the context of the situation, and decided lecture and stare down my brother in front of our family. My brother, who is a great father, honorable man, and pillar of the community, understandably felt insulted and told the kid to mind his business.

The waiter continued to tell my brother to "show sympathy" while staring him down as he was leaving. My brother stood his ground and told the kid to mind his business again, and this repeated several times while the waiter continued to stare down my brother.

The level of disrespect by the waiter and owner is stunning. They apparently thinks it is OK to kids to stare down men after after giving them "parental advice".

It looks like they got my brother's review deleted, so now we will have to spread the word in the community that this business doesn't respect people, that they employ immature boys who disrespect their elders. Very...

We had lunch recently at this location for a large family gathering. With three children, you can imagine how difficult it could be for parents when they misbehave, and my husband was disciplining one of our children who was horsing around and bumped his head. I attended to my child and he was fine, and my husband asked him to “suck it up” as he began crying.

The young male waiter began yelling at my husband, “He bumped his head. You need to show more empathy!” My husband was shocked but remained calm and asked the waiter to mind his own business. The young man who served us became agitated and threatening. He commanded my husband over and over to be empathetic as he stared down my husband like a manic. I watched in horror as this happened.

The owner’s reply to my husband’s review made light of the situation and denied responsibility. Knowing they employ men who are aggressive and may be mentally unstable, I no longer feel safe at...