Dunkin' — Restaurant in Westerly

On November 25, 2023 while traveling home from Thanksgiving, we stopped at Dunkin Donuts at 224 Post Road in Westerly Rhode Island. I did't realize until we were back on the road and traveling that they charged my 4 TIMES what they were supposed to as I just used my app to pay. On November 29, 2023, I emailed them a copy of my receipt to show them what they did and I got a response saying "We will alert the franchisee and/or our field operations team immediately to let them know what happened, and we have requested that they follow up with you directly regarding this issue. Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know.". A week later, nothing. I let them know I didn't hear back and no response from them. On December 14, 2023, I called, they looked up my case number, put me on hold, "spoke to a supervisor" and ASSURED me, the money would be back in my account in a couple of days. A week later, nothing. On December 20, 2023, I contacted customer service again through email with my case number and once again, nothing. This is truly the worst customer service I have ever received. I will no longer by going to Dunkin. There are plenty of other coffee places to visit with good customer service...

Terrible experience! We were coming from a beautiful stay at the beach where everyone was in a pleasant mood after a gorgeous holiday weekend. We waited in line for twenty minutes as many others had the same idea. The parking lot was backed up waiting for coffee. When we finally got to the speaker, no one greeted us, so we said, "hello?" to make sure someone was there and we were in the right place after such a ridiculously long wait. The male attendant (Saturday morning, 7/5, around 11 a.m.), instead of asking us to please wait one moment, which we would have done patiently (we'd already waited twenty minutes!), huffed "we'll be with you when we get a chance." We were so taken aback by his rude tone that we questioned if we'd heard him right, to which he rudely said, "that's what I said." I'm sorry this place appears to be understaffed for a Saturday and that those working here may be overworked. But this sort of unprofessional response and misplaced anger towards a customer who just waited twenty minutes to even get to the window is inappropriate. There's a Dunkin on practically ever corner in the state, and I've never been treated that way before getting coffee or food. If he's that mad to be working this morning, I fear what could happen to our food. I will never stop here again and hope this review encourages others to...

Oh boy. I went there this morning I had a pickup. I am a frequent at Dunkin but never this location. I will never go back there. I ordered a coffee, hashbrowns, and a donut. They gave me only the hashbrowns and coffee which is fine. If I was upset about it I would have gone back. My coffee was spilled all of the lid which was also fine because things happen. I would have liked napkins to help with that but it’s fine things happen. What was really off putting was the girl at the window. I said hello and thank you and all the pleasantries you give and she gave me this blank stare. With a smile though. Like one of those scary horror movie type smiles and handed me my stuff. I was automatically jarred because she said nothing just stare and smile. I feel bad saying that because Idont want to come off judging her looks but she was a pretty girl just was giving me such bad vibes. Then when you add that she only gave me my hashbrowns and not the donut it felt almost like a “haha” smile. I was so scared by her that I didn’t even eat or drink my food. When I say I was spoked, I mean it. Like I was scared she poisoned my food she...