Bagel Chateau — Restaurant in Westfield

As a long time local resident I have made B. Chat my eatery of choice many a time over the years and I am disappointed to have to say that I feel the experience has changed. I remember many weekends when I would walk out of the establishment feeling satisfied. Now I feel that I need a second breakfast to satisfy my hunger after my first (I'm not the biggest person, either!). Over time I feel that the bagels themselves have not only shrunk in size but also decreased in quality. In addition, the amount of breakfast and lunch meat you are offered in your order has been reduced. I remember that once you established yourself as a frequent customer the staff was generous enough to give you a little bit extra. Now it feels as if they only give you enough to fill your plate. I understand that over time prices change, business becomes more competitive and therefore prices must rise but when the price tag does not justify the quality or quantity there still exists an issue. One of my personal grievances relates to the staff, specifically the woman who has been placed behind the counter for the past few years. I find her overall demeanor very unwelcoming. She makes it very clear that she is not interested in working the register or dealing with customers nor does she put any effort into enunciating her words. I would really appreciate it if they gave the position to another more welcoming individual. Aside from these grievances I feel that a good cleansing of the overall interior would really brighten the place up, again. I do not wish to move on nor for the business to close, but I do miss the...

Racist atmosphere. They called me in for a try out for the cooks position. Seen that I was a black man upon entering, i felt the tension.After the hard staring from the entire staff,he tried me out for the position for 10 minutes top. Then he called me into the back saying all this sweet stuff,that he sees that I know the job,that I reminded him of himself when he worked,took my information on the application,trying so hard to boost my ego just to put me out of his establishment in peace. I guess he felt like maybe I would have been a problem if he didn't let me down nicely,but never would that have been the case . I am used to being racially profiled and I knew it was happening at this moment as well. He fed me free breakfast and coffee which was nice but did everything he could do to play it off.I laughed it off to myself.There wasn't a black employee on his staff so I knew first entering the place,I wasn't going to be hired. I started to turn around when I got there,but I said what the heck,I'm here now so I'm going to stay,but as I said before not for long.It took me longer to eat my breakfast than the try out.The racism is not just his establishment, it's all that's ran by the Europeans or itialians here. I'm from the South and I have had more white people open doors for me there than you could ever imagine. I hope he'll read this post and in the future decide to give the next black man or woman an opportunity that enter his establishment for employment a chance.However, I wasn't. Change your mindset and set yourself...

Used to be my favorite bagel place. I travel across 2 towns to go there. I've been going there since my kids were young and they now have kids of their own. However, I will NEVER set foot in there again after how I was treated this past Thursday.

After attending a funeral, I stopped to pick up lunch for my family. There were 3 people ahead of me. After waiting on the person in front of me, the guy taking the orders just never came back. I figured maybe they needed to catch up and waited patiently for someone to take my order. No one even acknowledged me.

Several minutes later, an older couple came in and stood next to me to place an order. The guy immediately started to take their order and I said that I had been waiting and was next. The woman apologized and told the guy that I was there before them. He still refused to take my order and told them to give him their order. After taking their order, he continued to ignore me.

Now, almost in tears, I said loudly that I had been very patient and was there a reason why no one would take my order? Finally a different guy came over and took it. I never found out why the first guy - the short, round-headed Spanish guy, continued to purposely ignore me.

As much as this has been my favorite bagel place, I will not be back. I do not need to be treated this way and I did not even receive an explanation, let...