Dunkin' — Restaurant in Westfield

I first want to say the the staff here are great. The morning manager however, really needs professional development training. Not only have I heard her demean staff while training them, she also scolds guests about what they can order. She also gives nasty looks while taking about the order and guest to other (young) staff members. Ordering a side of egg is, and has been an option at every Dunkin around. This seems to really get her blood boiling. The dirty looks are enough to rage my blood in a whole different way. She really gets so flustered she thinks it's ok to bad mouth me (right in front of me) to her staff. This is the 3rd time it's happened and I'll be moving it forward as I'm getting tired of her thinking she can be this way. Kudos to the nice young man who was the sweetest kid saying "it's ok you're fine." How she is lucky enough to have such a kind young staff is beyond me. She should watch...

I am very dissatisfied with this Dunkin’ location. My orders are frequently incorrect, wait times are consistently long, and the staff often come across as rude or dismissive.

I am also concerned about food safety and hygiene practices, as I have observed employees working with their hair down and wearing long acrylic nails while handling food. This does not reflect the sanitation standards I would expect from Dunkin’.

Unfortunately, the service here has been so poor that I now drive out of my way to another Dunkin’ location rather than return to this one. I hope management takes action to improve both customer service and food safety practices...

Very bad service unrespectable rude with huge bad attitudes standing on line 😤 😒 completely ignores as #1 customer not finished my order,but takes someone else's who was after me very shity service makes customer stress,frustration,upset why????????and what kind manager or boss really training you that way to work with customers so bad place never again you losing another a great customers with respect even if i was waiting for 40 minutes those worker should never work or be fired in Dunkin Donuts 🍩 in route 202 Westfield Ma 01085 please do it right to make sure to fired those emoyees manager or to owner too so nasty place very...