Thai & Go Restaurant — Restaurant in Westfield

While the food is of acceptable quality, this place does NOT follow standard business practices by observing business hours or taking orders when they don’t feel like they want to because they’re too busy, etc. They have one primary guy there that is some kind of host or front man but he seems to arbitrarily determine which orders he fulfills and what their business hours will be on any given day. As an example of a recent experience today, they are supposed to close at 8:30 PM and this same guy feels like going home early because he’s “had a bad day” (his exact words to me when I showed up to an empty order) and he will just cancel the orders because he’s decided to stop taking orders at an arbitrary time (again, acquired from his explanation to me) AND on this day I placed an order almost half an hour before their closing time with NO notification back to me that he’s decided that my order would be cancelled until I arrived to find this out when I’m onsite to pick up my order. I asked him to be more transparent about his working hours and to reach out to cancelled customers and further asked that he update his business hours rather than arbitrarily stopping service on any given time frame or whenever it suits him as has been my experience on now, a few different occasions. I think they placed him in his position because he has a clear command of the English language and appears to be a native Hoosier, maybe. However, he is doing his boss or owner a complete disservice by operating this business in a very poor and unprofessional representation by making unilateral decisions regarding order fulfillment, operating hours and who knows what other items we don’t see, that fall more in line with what pleases his mood or what he’s in the “mood to do on any particular day” based on what kind of day he’s having. Again this comes from his own explanation on my inquiring on this odd business behavior.

My own suggestion - call beforehand and ask “him” what time that day they will stop taking orders so you know how to plan on your end because their posted hours are arbitrary. And also, don’t call within like one hour of closing time either because phone is often taken off the hook or he’ll push you off on to voicemail (that goes unreturned) when he doesn’t feel like taking any more orders or will randomly cancel orders if he feels he’s too busy. He doesn’t appear to be the owner but I wish an owner is reading this to see how this guy is handling...

Today my family & I went into this restaurant to have lunch as usual we have to buy my disabled child her meal as she will not eat Thai or other things as she is autistic we have gone here several times prior and bought my daughter meal in with no issues when done we clean up take all trash with us not leaving anything at the restaurant well upon setting my daughter meal up at table she was missing ketchup so my adult son and other disabled kiddos stayed at restaurant while I go get her ketchup when I return my adult son said we have to leave they are refusing to allows us to eat at the restaurant due to bringing in my daughters food from another restaurant then the lady said we can stay today but will get charged 20 percent due to my daughter not eating at there restaurant so my daughters food got thrown in the trash we had bought and we had to leave to go to another place to eat they deny service and accommodations for the disabled DON’T EAT HERE IS...

Went in last night with my brother and his fiance and daughter. We walked in and waited 10 minutes to be seated....in a mostly empty restaurant.

We're finally seated and only given 1 menu for 4 people. We asked for more, but we're told "Sorry were busy tonight and short on menus"...again in a mostly empty restaurant.

Next the waitress comes over, gives water to the table next to us and takes their drink orders. Leaves and comes back with their drinks and then asks them for their food order. At this point we have not even been served a glass of water.

Finally after 15 minutes at the table with no service, we decided to get up and leave. The young man working the counter watched us leave and didn't say a word to us or ask any questions.

I get if you're busy, but over half of your restaurant is empty and you're serving the tables on either side of us. Given the situation, the only conclusion I come to is you did not want...