Wingstop — Restaurant in Westfield

Disappointing Experience After Years of Loyalty

We’ve been regular customers at this Wingstop location for nearly two years, ordering almost weekly and spending $50-$100 each time. Unfortunately, tonight was the worst experience we’ve had.

Despite placing our usual order, we were told it didn’t exist. After providing the order number and details, the staff admitted they had given it to someone else with the same last name. Instead of taking responsibility, they tried to blame me for the mistake and were incredibly rude when asked to remake the order. Their lack of professionalism and unwillingness to handle the situation properly led me to cancel the order entirely.

It’s disappointing to be treated this way after being such loyal customers. Mistakes happen, but how a business handles them matters. Fortunately, there’s another Wingstop located just off SR 37 at 13588 Bent Grass Lane, Ste 104, Fishers, IN 46038, and we’ll gladly make the extra drive for...

So this was our 3rd time at this Wingstop. I miss living downtown for very few reasons and the wingstop downtown is one of them. The chicken was cooked, but this is the 3rd time we've ordered, and there was basically the lightest coating of sauce there could be. I don't like complaining to managers. I'd rather just give a few times to see if this is how it is. So we won't be back and I can't recommend them because this is how they always look. It seems to be a usual complaint at several surrounding wingstops too. So saying something probably wouldn't help anyway and just makes me uncomfortable. If your food regularly comes out this poorly them saying something is just futile. So if you like plain boneless wings hit this place up. If you have to order wet wings or extra sauce to be sauced wings than...

Ordered a large order of wings at 10:00 am to have them delivered by 3:00 pm when we were having people over. Waited and waited and waited, then about 4:00 got a text from them saying our order was canceled. I called the store and the manager was rude and dismissive when I was trying to ask why our order was canceled. He told me to take it up with DoorDash, but I placed the order directly on Wingstop's website, not through DoorDash. We placed another order, this time for pickup, which we had to go get while we were hosting people at our house. We were still charged for the original order in addition to our second order. I tried calling to talk to someone and could not get through to anyone. Absolutely horrible customer service. Won't be ordering from this...