Handel’s Homemade Ice Cream — Restaurant in Westfield

The one star is a difficult thing to say. I am giving one star due to the service. Not the product. Here's what happened...TWICE!

The first time that I was a patron of this location, I arrived with an order for five people. There was no one else waiting in line, so I didn't feel bad about this large order. I even went so far as to apologize for it. I am pretty convinced that the 16 year old that was working there was stoned. I ordered an easy thing..Chocolate and Cherry hurricane. I was informed that "we don't have cherry". I asked him if he had chocolate, he said yes. I asked if they had cherries, he said yes. I asked if he could make a chocolate hurricane with cherries in it, and he said yes. Hmmm.. Once I received my order, all 5 of them, I asked if they had a carrier, to which I was told "I can put this in a bag for you, but you would need some lids" Since I didn't want to carry a bag of ice cream soup, I said no thank you, took the lids and utilized the multiple cup holders in my car. The lids didn't work correctly, and my car interior was covered with melted ice cream. I paid 39.50 for this order, but spent over 100 to have the ice cream shampooed out of my car.

The second visit, was made against my better judgement, but we went anyway. For the same 5 people, with the same 5 orders that we made the first time. While we didn't run into the "cherry" issue, there were others. Again a different 17 year old, who appeared stoned and way too concerned with flirting with the slovenly dressed teenage girl that was working there, wrote our order down and confirmed it with us. We asked for a chocolate and strawberry hurricane with extra chocolate. When we got these, no extra chocolate was to be found. We ordered a cookie dough and a strawberry cheesecake, both with chocolate, again..none. Ironically, the cherry and chocolate that caused us the issue the first time was the only one that was right. This time, we were given plastic cups to use as lids, which did not fit, and once we paid our 39.50 for the order left. The lids, as previously stated did not work, and much to my chagrin when I arrived home, a whopping 3 mile drive later, I was met with my back passenger door covered with...wait for it....chocolate...

I usually really like this ice cream spot, but due to the customer service I felt earlier I will not be coming back. Yesterday night I got the ‘Chocolate peanut butter brownie’ ice cream. I came home to find out that it had over a scoop of pure solid peanut butter. So I waited for the following day (as they were closed) and drove back with the chunk of peanut butter and showed them. One of the workers told me that it is completely normal for there to be a huge chunk of peanut butter. So I ended up ordering another ice cream assuming they would take care of it, but I was expected to pay another $5. (I would not care if it was my fault, but no this was on them). I look at it’s description which states “chocolate ice cream with Reese’s Peanut Butter® ripple and brownie chunks” ripple is by definition “a type of ice cream with wavy lines of colored flavored syrup running through it.” so a huge chunk is not a ripple. I call the store after getting home, to voice my concern. The lady told me she makes the ice cream, and it was their fault, but doesn’t make an attempt to rectify their mistake. Most awkward call I’ve ever had with any customer service rep. If I wanted a scoop of peanut butter, I would walk over to Kroger and buy myself a whole jar of peanut butter for 1/2 the price. It’s only for their ice cream I have them a two star rating, customer service, beyond horrible. Thanks Handles.

Handels did fix the mistake, so I will be giving it back the 5 stars...

WORST ice cream shop experience in my life. Both windows were open. We (2 of us) showed up third in line and waited for 15 MINUTES JUST TO ORDER. The teenagers that run the place are dependent on writing everything down and can hardly do basic math (better count your change). Nothing about the operation is efficient. It took another five minutes for them to figure out that they were out of the ice cream my boyfriend wanted, at which point he just wanted to leave. The employees were in absolutely no hurry whatsoever to serve the customers. I cancelled my boyfriend's order so we could get out of there. The girl, realizing that she had to then refund me for his order, said "Uh... okay..." And I heard her cussing as she turned from the window. Real charming. She then gave me incorrect change but I was so annoyed I wasn't going to waste any more time. They have a lot of interesting flavors and the ice cream is good if you want to spend all day waiting on it.

NEVER EVER GOING BACK AND WILL NEVER SUGGEST...