Hardee's — Restaurant in Westminster

I’ve been going to this Hardee’s for years because it’s one of the only fast food spots in our small town. It’s convenient for me I usually stop there after picking up my kids before heading to work but after my experience yesterday, I honestly don’t know if I’ll ever go back.

I ordered two of the $5.99 meal bags two ham sandwiches and two burgers (one with bacon). I expected a small upcharge for bacon, but when I got my receipt, the total didn’t make any sense. It showed $7.99, a $1.49, another $5.99, and a few random charges that didn’t add up. When I asked the guy at the window, he said it was because of the bacon and the lemonade. I’ve never heard of an upcharge for lemonade, and the explanation he gave made zero sense.

He told me to pull forward and wait for my food so I did. I sat there for 20 minutes. By that point, I was running late for work, so I went inside to check. There were no employees in the building. None. Every customer in there was standing around the counter trying to figure out what was going on. People were calling out for employees, and someone finally said there was a worker outside on the phone smoking.

A few minutes later, an older woman and a very young girl (who was absolutely sobbing) came in. The girl was crying so hard, saying she couldn’t do it anymore. I felt awful my mom instincts kicked in, and I just hugged her because she was clearly overwhelmed. Then she walked off, and we were all still standing there with no food, no communication, and everyone already paid.

At that point, I started helping people find their food because there were random bags and sandwiches sitting out. We all compared receipts just to make sure people got what they paid for. Every single item was ice cold. The fries were missing, the sandwiches were wrong one was supposed to have bacon, neither did, and the cheese wasn’t even melted.

The man from the drive-thru finally came back inside and said he’d been on the phone with OSHA, but he never told anyone that, never apologized, and honestly just argued with everyone. He was rude, dismissive, and acted like we were the problem. Eventually, I did get a refund but I still left with food that was wrong and cold because my kids were starving.

I’ve never had such a terrible experience at any restaurant, let alone one I’ve supported so many times. The workers there clearly need help, better management, and training. This was absolute chaos customers waiting over 30 minutes, food cold, and no...

I am a dasher and I had to wait an extra 30 mins for a customer's order. I drove 14 mins from wallhalla to pick up the second half of the order from these guys. Seth and Treygin? Probably botched the spelling of his name but they were both as helpful as they could be and so accommodating. Cant say that tho about the manager on duty last night. 10/17/25. Dash app tells me to pick up food by 8:10pm and I pull up tp the store about 8:09pm and was told to come into the lobby to pick the order up. I stood in the lobby hollerin for about 4 mins before someone finally walked up from the back of the kitchen. And it was a totally of 8-10 mins before the manager on duty came up to even start making anything. So it had been close to 20-30 mins that this order had not been made AT ALL since the customer placed the order. I had to scream through the kitchen to get the manager to the front and even then he didnt come forward until one of the young boys went and basically had to yell at him as well to get him to come talk to me about why the food hadn't been started. All I wanted to know as to what the hold up was because MY customer was waiting on their food and I already had half the order. Food getting cold sitting in my card. Bro decided to waste even more time arguing with me about times and policies than going to just get the food made. It was at this point the lobby and drive thru began to fill up. I left the store with the customers order about 8:38pm. The customer left a bad review on my rates and complained to doordash support due to the time it took for me to deliver their order and for the cold food. So thanks mate!!! Seth and treygin need better...

Sometimes this place can surprise ya. Once they gave me the wrong sandwich and let me keep it but today I am embarassed for the owners. So I paid seven bucks and a penny for a chicken sandwich that was supposed to be plain, it wasn't. (no shocker there, couldn't tell you the last time this place made something special correctly) Then when I ask for buffalo sauce face tattoo lady (everyone looks like they just came from a world star video [if you're offended by my judging please bear in mind I don't mind face tattoos on my strippers]) exclaims "we don't have buffalo sauce" well guess what you don't have a customer now either, congratulations. Really what I wanted was the shake but y'all weren't doin' em so I figured let's try a sammy. And another thing why come y'all brang back the milkshakes when you're always waiting on the truck to bring you milk or your waiting on the ice cream to thaw, it's kind of a joke. McDonalds comes to mind. And don't even think about trying to order food here during the next pandemic if you're on foot or biking because last time for me I had to call the store just to place an order because these clowns wouldn't answer the...