La Casa Brito Mexican Restaurant — Restaurant in Westminster

Terrible experience, and the first and last time I will ever order from this establishment.

I placed an order through Uber Eats for the first time today, and chose Casa Brito based on the recommendation of some friends who had eaten there recently.

I ordered Quesadilla de Huevos, which the Uber Eats online menu stated contained eggs, cheese, chorizo, sour cream, and guacamole.

When the order arrived, it looked great. The disappointment came when I took my first bite and discovered that there was zero chorizo in the dish. Okay, I thought, maybe it's my mistake. Maybe I ordered the wrong dish. So, I hopped back on to the Uber Eats website to double check my order. Nope, not my mistake. There's my confirmation of what I ordered: Quesadilla de Huevos, with eggs, cheese, CHORIZO, sour cream, and guac.

So, now I'm a little bummed, but figure maybe the issue is with how Uber displays the restaurant's menu. Maybe chorizo wasn't actually part of the deal.

So, I call the restaurant directly. Speak to a very pleasant and patient female server, and ask, 'Does the dish come with chorizo?' Why, yes, yes, it does. She puts me on hold and speaks to the owner/ manager - also the cook. After several back and forth exchanges, she tells me that the owner says that I got what I ordered. I insist that my confirmation included chorizo, and she tells me that the owner is essentially insisting that I am wrong - not that there was any miscommunication, not that the menu or website might be wrong, but I am and that I got what I ordered.

Now, I'm getting rather pissed off. Order's wrong, okay, that happens sometimes. Just admit, maybe apologize and offer a credit or a replacement, but no. For the owner to insist it's MY fault?

The server on the phone offers a replacement meal, and I tell her quite frankly that I'm afraid of the possibility of spit ending up in it, given how rude the owner is being. She tells me not to worry about that. Can't say enough about how nice she is about the whole thing.

I take a couple pictures from my computer screen, showing the order (and its ingredients), and hop in my car for a drive to Westminster.

When I arrive at the restaurant, I'm greeted by the very nice and patient server I spoke with on the phone. Behind the grill is the owner, who comes around the grill, ostensibly, to speak to me.

I open up the food, begin explaining the issue, and he tosses his hands up and walks away from me, insisting again in Spanish that I am simply wrong and that I got what I ordered. He is impossibly rude about this, raising his voice, waving me off, and, since I know just enough Spanish, I realize he's also cussing about me under his breath. The staff is clearly embarrassed by the way he's acting and keeps trying to calm him. I show the server the pics from the computer, the food itself, that clearly this isn't what I ordered. I keep trying to talk to the owner, but he just keeps dismissing me, won't look at the pictures, etc. He snidely tells me that he 'knows his own menu'. At that point, I pick up a menu off the counter and put it next to my commuter confirmation screen. The descriptions of what I ordered ARE IDENTICAL.

Finally realizing that he is indeed wrong, he begins apologizing and backtracking, blaming Uber - who got the order exactly right, per his own menu.

The servers had bagged a new order for me by then, but I was so disgusted that I told the owner to keep the food and my money. I told him that the food mistake should have been a trivial thing, but his treatment of me was bullsh*t.

Worst customer service I've had in years, and possibly ever. Servers, great. Owner, a...

It was such a great experience overall!

The decorations inside the restaurant makes it look more like an actual Mexican restaurant, not like an American-Mexican restaurant. The place clean and well organized.

Our waitress name was María Félix! She had the most amazing attitude, very friendly, attentive, kind, and knowledgeable.

We had lunch there, it was about 3:30 pm on a Saturday. The place was not very busy yet, we were trying to beat the crowd.

The food came out quickly and looked delicious! And the taste did NOT disappoint. Our plates were cooked to perfection and the food quantity is plenty. They have the quantity and the quality to have to wanting to come back.

I had the Mojarra Frita Plate (Tilapia) and and MoJo de Ajo (Like a garlic mix topping) on the side. I ate it all lol, then I asked for a flan! Big fan!

Overall, very nice experience! Will definitely...

It is sooo good. Probably the best Mexican food every tasted. I recommend all food. Plus they give you free chips and salsa. If you need you can get extra. I recommend chimichanga it is amazing. Forgot to take a photo of it cause i couldn’t wait to eat it. It is so worth the money. Both my mom and dad enjoyed the dish. And i was surprised cause they are both picky eaters. When i sent the photo of the food to my sister she regretted not to come. If its too much you can to go so don’t worry. I can go on and on describing everything longer that Santas list. Once again i 100 percent or even 10000000000000 percent think you should come and stop by for lunch. Don’t judge restaurant...