The Bridge at Saugatuck — Restaurant in Westport

Disaster. I rarely write negative reviews, but this was particularly obnoxious. I wanted to take my husband out for a nice dinner last night. I was excited to show him the new Mansion Clam House, where I ate literally twice a week with my family as a kid. I made a reservation on Resy, and I called to ask if they perhaps had an earlier time available. I spoke with a kind gentleman, who I assume was the manager. He said that he had put us in the dining room but that if we wanted to sit "in the bar at a hightop" we could come in earlier. I asked him to please keep us in the dining room. I just wanted to have a nice quiet dinner with my husband. I got a text message a little later asking if we could come in 30 minutes earlier. I said yes, and we rushed to get ready. When we arrived, one of the two hostesses immediately walked us into the PACKED noisy bar and over to a hightop table. As we pushed through the crowd, I had to shout over the incredible noise just to say "this isn't what we asked for." We walked back to the hostess stand, where the first hostess, with attitude, told me that "ummmm... seating location isn't guaranteed." I explained what had happened, to which she responded, "that's not in the notes." Her whole vibe was "let me tell you why you're wrong and I'm right," which she did over and over. She then said, "I might have a table for you in like 20 minutes or so." She never asked the manager to come over. No offer of a drink at the bar, no "can I get you an appetizer or something while you wait?" She acted like she was doing us a favor. What's sad is that this hostess completely undermined all the hard work of the owners in their remodel of the restaurant, the hard-working waitstaff, the chefs, and everyone who works hard to keep a restaurant running. I marvel when businesses don't seem to understand how incredibly important a customer's initial point of contact can be in building new relationships and word-of-mouth advertising. After standing there waiting an additional 10 minutes with no further acknowledgment, we left and went to dinner down the street. I was sad because the food looked beautiful. But we didn't think our disappointing evening at The Bridge was going to get any better. Hopefully, they get their...

Really loved it, the food was amazing!!! We had high expectations and they were exceeded. We started with a classic Aperol Spritz, very refreshing and always tricks the mind into believing vacation has started. We wanted the shellfish app to start but decided to just head for mains (we’ll be back for that). The duck was perfectly cooked and had a delicious crust, with a beautiful cherry sauce. My son really liked the Mediterranean Branzino (especially ‘the stuff on the top’) and my wife loved her Black Truffle Agnolotti (and she has a serious palette). The sorbet (mango, raspberry and lemon) is for sure house-made, didn’t need to ask. I would probably triple-up on the Raspberry, sweet and tart, but that’s just preference. My little guy had a nice piece of poached Salmon from the kids menu. We sat in the dining area upstairs with the larger tables. Very nice, great service, not pretentious. My wife and I will be back for a date downstairs where the action is around the bar. And on our way out we noticed the outdoor area with a bar and taps ready for Spring. And there are boat docks, we just need the boat now. Thank you for bringing such an amazing place to our...

We stopped in for dinner and truly enjoyed our time and meal. We were a bit early for dinner service so we had drinks at their outside bar and the bartender was really nice and helpful. For dinner we ate at the upstairs patio with a great view of the water. For starters we had the bread service which was excellent. The warm bread was served with an avocado butter which was so good. For our entrees I had the prime cut of steak which was cooked perfectly and served over carrots and a truffle purée of potatoes. It was absolutely delicious!! My girlfriend chose to have the Foie gras and she really enjoyed it. The service was excellent. The team constantly checked in making our dining...