Dunkin' — Restaurant in Wethersfield

My wife went to pick up some food/drinks. As per our usual order at every dunkin we go to nearly every day we get less ice. This is not what the machine puts out when you select less ice.

I personally go to Dunkin, embarrassingly, every workday and get the exact same drink at every dunkin from here to East Hartford. Yea, they take a little bit out of my drink, but not this much.

Yea, the staff was nice, but you also need to have a sense of understanding. Whoever the owners are of this location should be ashamed, having to have their employees deal with stuff like this.

But also, as I'm writing this, my wife's avacado toast only has toast and avacado spread. None of the seasonings it's supposed to have. So now a minus one on staff/food.

Hartford location is significantly better than any of the ones here in Wethersfield. They have a smaller staff, no drive thru and buiser. Goes to show which owners actually try to have a good experience. There is no reason for them to be ripping customers for less than a cent of coffee because they want less ice when the majority of dunkins put too much ice. And I do not want to hear it about machines. I see them making it, pouring it, etc. Not machines doing it. I've worked fast food. I know the costs and ins and outs. They're not losing money by filling up less ice drinks. They're literally saving about $5 a day if that...

Poor customer service by the two men I encountered at the window this morning. One gave me my food without napkins so I waited for him to come to the window as I noticed he was busy putting orders together. I wanted to believe that he was just busy and not intentionally choosing to not come to the window. The other guy was also busy but then he looked at me and kept going about his business. I didn’t want to honk my horn but I had to because I felt ignored. The one guy looked at me as I was calling him to come to the window and he ignored me. I hear the other guy asking him what does she want? I already gave her her order so now, I am upset. You pretty much could’ve asked me but you chose to ask your co-worker. Wow, I was shocked at how poor they both were at providing good customer service to a paying customer and I am actually shocked at their responses because I was not being rude at all. I love Dunkin’ Donuts but employees with bad customer service will ruin your experience as a customer and Dunkin’ Donuts reputation. I didn’t even get an apology from neither one of them. I really hope the managers will have a sit down with their staff and educate them on what good customer service consists of because what I experienced this morning was...

Today OCTOBER 17TH 2023...This place is a dump people please believe the negative reviews on here especially with the service when I went in I saw workers not using gloves touching people's food with hands when I see them touching face & nose it was gross & also workers arguing with customers it was bad poor customer wanting her food warm & they refused to on top of that the blond lady at the register so mean to the customer just because she wanted her money back because of bad service & COLD FOOD I walked out Never again will I go to this Dunkin again & to the owner I hope they see this & fire those girls or train them better because it was sad the way they treated customers I hope the lady that went through this puts in a Negative Review as well 😢 I'm disappointed about this place especially that blond lady as well that gave her a hard time I will be posting a picture of her as soon...