McDonald's — Restaurant in Wetumpka

The last time I was this frustrated in a fast food restaurant was when the guys at Dairy Queen kicked me out for selling my mixtape of Africa by Toto remixes outside the door. Uncle Dave got sued for beating the manager like a defective bop-it. This McDonald's has no sense of time. They probably can't tell the difference between a day and a week, which is probably why they complain about their paycheck, not that it's great anyways. It took them 12 minutes to make me a cheeseburger and an ice cream cone, and they didn't even do that right. I asked for Oreos on my ice cream cone and they GAVE ME A FREAKING CUP OF OREO BITS to put on myself. Some assembly required I guess. The day I take customer service is the day I renounce my subscription to White Singles Weekly mag. Last but not least I would like to address the "locators", or probably a better name for them would be "number tents that give you a sense of service but actually they don't even call your number and you have to get your food and put them back yourself" tents. Why on God's sandals would they have these things. They don't even look good. They're half past useless and they have a name that's a flaming lie. Welp guys, you've heard it from the front, this McDonald's is the left McNut of the restaurant industry. Do yourself a favor and drive .3 miles that way towards the place where you can have...

I would give this a higher rating but on too many occasions the service seems like it’s the slowest on the planet. I waited at least 15 min for my order. The appearance is that they have several people filling the orders in the back but either they can’t keep up with the orders coming in or either they are incompetent. Another HUGE problem is the front line. They have two kiosks to take orders but people rarely use them because in this small town most people usually pay with cash. However, it seems the management of the store insist on putting 1 person to take orders on the front even if there were 50 people waiting in line. For the most part staff does appear friendly but the speed of service needs a TON of help. I would start with 2 people taking orders in front during rush times. For service speed, I think there needs to be some retraining or revisit the way peak hours are being handled. If it were being done correctly, you wouldn’t have your front counter area filled with people who’ve been waiting on their orders for 15 minutes and the drive thru wouldn’t be wrapped half-way around...

I went through the drive-through here at about 16:30 on 6-12-19 and simply ordered a Big Mac combo. 1 person in front of me. Quick and easy right? WRONG. I rounded the corner and immediately noticed someone sitting at the "waiting" window and knew that wasn't a good sign. After the person in front of me was handed their food, I was asked to pull into the #1 waiting spot and wait on my food. The person behind me pulled into the #2 spot. In 15 minutes, the person at the "waiting" window STILL hadn't gotten their food BUT, 3 people went completely through the windows without a hitch AND the other person who was asked to wait got their food brought out. AND I'M STILL WAITING ON A DANG BIG MAC?! Rather annoyed at this point, I went in and demanded my money back which took another 5 minutes. The thing that makes all of this the reason I will NEVER come back to this McDonalds is the fact that they sat my food down in front of me while I was waiting to get my money back inside. ABSOLUTELY...