Good Times Burgers & Frozen Custard — Restaurant in Wheat Ridge

Huh, literally I went so far outta my way just so I could grab a dear friend a frozen custard treat for her big birthday just to pull up to the board get the most polite greeting arrivals I thought I’d ever remembered, just to get told 15 seconds later that NO, No NO, you may not order custard we have soda pop drinks exclusively for breakfast!!!!! IM SORRY THAT JUST REALLY MADE ME DISGUSTED WITH THIS LEVEL OF SERVICE!!! Food has also made me reconsider the value of there over priced items! Example: ORDER THE BAMBINO BURGERS, REQUEST NO PICKLE! PLEASE (Ask politely) PAY WITH UR ARM & .5 LEG GET UR FOOD OUT JUST TO ENJOY NOT!!! Ask me Why??? Well here A. B. C. A. Water soaked bun (Due to the pre cook beef patty that sits there for hours at times)

B. Secret special sauce SLOPPED ALL OVER THIS WAY U CAN ENJOY THR WONDERFUL chunks OF pickle!!!

C. They pre cook these due to the 2 quarters stacked thickness ensuring temp reaches point after an hour of cooking to get Med....

I should say normally we love it - this time was disappointing because we arrived at 10:23. We were headed back home & our 4 hour drive was in front of us. My husband is having cancer treatment at University hospital, and just wanted one of their Oregon Blackberry shakes. The lady on the intercom said she couldn't do those until 10:30. Of course then we could not get out of the curbed-in drive thru ... by the time we waited for the cars in front of us to be thru it was 10:29 when we reached the window.... where my husband said to just drive thru. Sometimes small things are important to people ... would it have really been so hard to do? I was traveling by myself and came back to Good Times - hungry for good food after a long trip. I got their new cream cheese jalapeno burger - it was wonderful! Good fresh hormone-free meat & the flavor combo was great! Of course I got a real handmade milkshake to go with it - Oregon Blackberry of course! Great food from this...

I recently visited your store and placed an order for two chili cheese fries, a banana shake, and a Dr Pepper. Unfortunately, my order took 25 minutes to be prepared. When I inquired about the delay, the manager simply said, “Oops, sorry,” without offering any further explanation or resolution.

I understand that busy times can lead to longer wait times, but I was disappointed by both the excessive delay and the lack of professionalism in addressing the situation. I appreciate the service industry and know that things can go wrong, but a more proactive approach in handling delays—such as an update on the wait time or an apology with an offer to make things right—would have made a difference.

I wanted to bring this to your attention in hopes that future customers can have a better experience. Thank you for taking the time to read my feedback, and I look forward to...