Casey's — Restaurant in Wheeling

If I could give zero stars—or even negative stars—I would! The manager I dealt with, Christian, is by far the rudest and most unprofessional person I have ever come across. She has absolutely no customer service skills, no management ability, and no respect for people. The way she spoke and handled the situation was beyond unacceptable. This store scams lottery customers by selling tickets that have already been drawn. On Sunday 9/14 at 2:14 pm I bought lottery tickets quick pay one of each game and when I checked my tickets later on I found out that one of them which was the lucky day lotto ticket that I bought at 2:14pm, it was a mid day ticket and the sold time was printed on the ticket as 12:09pm. So they have sold me at 2:14pm a ticket that been already printed at 12:09 and drawn at 12:40 pm. Imagine the frustration to find out you’ve been cheated! The entire experience was not just disappointing, but deeply dissatisfying and infuriating because of the manger not being respectful or admitting the mistake(if it was a mistake) on the other hand she was extremely rude, wouldn’t let me explain the situation in the phone on the same day and she hang up on my while I was talking and she did the same this morning. Shame on her as a person and shame on the business for having such “managers” No customer deserves to be treated this way or taken...

I'm a daily customer sometimes multiple times a day. I think this store has a lot of great employees Brittany is an awesome manager always going out of her way to help me or make me something to eat if it's not available. Cheryl and Joe are 2 of my favorites it's always nice to have a friendly conversation. Greg is always out there cleaning the parking lot and doing the garbage or the bathrooms he even came and saved me from the car wash that broke down on me. With that all being said there are multiple managers and staff that don't do there jobs or are not very friendly The people I named above always greet me and the others just shrug us off and act like the issues with there pumps or car wash are my or other customers problems instead of trying to fix it. I'm not sure what the other assistant managers name is but she is never nice and seems to not do much when I come in unlike other staff and other managers there. Alex also is very friendly and helpful. This store would have gotten 5 stars if the other staff was nicer and would help or just explain the...

Terrible customer service. When I tried to fill up my car with gas, I spent 10 minutes going through the process, only to find out that no gas was being pumped. When I went inside to ask for an explanation, they just pointed to a piece of paper taped to the entrance, stating that they were out of regular gas.

When I asked why they didn’t put that notice directly on the pump, a African American guy who introduced himself as Artesian pushed me out the door. This is absolutely outrageous. Instead of apologizing for the inconvenience, they treated me like this.

I hope the manager takes action against this guy before I take legal action...