Sonic Drive-In — Restaurant in White Oak

If I could give it 0 stars I would the worst service ever and they never ever get my order right. I was up there for over 45min yesterday 01/24/2017 after they brought my burgers out for the third time in a row I finally drove off with what they gave me. Got home and the burgers was still wrong. Me being mad didn't bother with it at the moment my family and I split the ones that was right. I called back today and told them what had happened and the manager said well he can't do anything about it we replaced that order already. Yes yes you did I said with the wrong burgers again. He said it was there word against mine and would not replaced the burgers or refund the money. I will never spend another dime at any sonic until this is fixed or I get an apology. Which will probably be never. I will say and I wish I knew her name there is one lady up there that will try to fix any mess ups if she is there. I'm done with Sonic I will eat elsewhere. UPDATE: I received an email from another manager at this location apologizing for what had happen that afternoon and the rude person I was on the phone with. She also wants to completely redo my order which is very nice of her. She is very professional and knows how to deal with the costomers the right way unlike the fellow I had talk to the first time....

I get there early so I can get back home early. Waiting outside till 7 and the girl, Dambra, decides to be late. She sees me sitting outside. So she knows I’m there, press the buzzer again. Nothing. So finally I pull around. Immedyly messes with hostility, she’s laughing at me, telling me she doesn’t care, being rude, sarcastic, tells me she doesn’t have a number for her manager or corporate which makes zero sense. I still order, and am still expected to pay. I’ve worked in food service for YEARS. If you have an upset customer you always help/comp their food to avoid this very thing. Yet, Dambra doesn’t get that concept I suppose. While leaving she’s still rude, doesn’t apologize once that SHE was late, she invonvied me, and she was in the wrong. This store already has awful rating. If she would of been polite and apologetic instead of immedtly aggressive, I wouldn’t be leaving this comment; instead she laughed at me and told me she didn’t care about me or this job. This young woman needs some classes in common sense and social etiquette, but from her own mouth multiple times. She doesn’t care. Could explain the low...

I typically don’t leave reviews especially negative ones. However at 10:15 I arrived at this Sonic location. I pressed the button a few times and no response. Two other cars pull in after us and get assisted right away. Around 10:25 a woman gets on the intercom and explains “Sorry but we’re not taking orders at this time”. We left and I called the store to talk to a manager. I was polite the entire time, and explained I’ve worked food service for at least 8 years. He hung up on me with no response. I drove back through five minutes later at 10:38ish and was told again “they aren’t taking orders” I responded “why does it say online you’re open until 11pm?” The woman claimed it was an issue with their meat vendor or something. I recorded that interaction. When I mentioned I had just called and was hung up on she did the same and discontinued the intercom. Now if I had been rude, cursing or in any way aggressive I could understand but I wasn’t. I’m very upset as I’m a loyal customer and don’t feel I deserve the disrespect. Very poor customer service. I will definitely not return and will...