Whataburger — Restaurant in White Oak

I ordered on the app for me, my uncle and my grandma. All of the fries were old. Chicken was Burnt & the grease has not been changed in awhile because you can literally taste it. I live in gladewater so once we got home we realized, the dr peppers we all ordered were rootbeer. Fries were old. And so was the chicken. I call up there and the lady I spoke too was rude and literally cut me off while I was telling her what happened. We get back up there. And she comes out and tells us it’s going to be a 7 min wait. When she finally brings out the food 10 mins later, she handed it to me and then rudely said have a great day. She didn’t even give us our drinks. So I told her ma’am, what about the dr peppers and she said “oh I can’t make you any Dr peppers, someone hooked the line up with root beer.” Okay? Then ask us what we want instead. Because none of us like root beer. We get back home with the remake, and yet again. All the fries were old, chicken taste horrible. Even the teas we got Instead of dr. Pepper, you can tell been sitting there all day. I don’t even have the energy to deal with that extremely rude manager. I just refuse to ever go there again. I’ll just go to sonic right across the street, where I know I’ll get fresh food, and good customer service. This was the WORST experience I’ve ever had with fast food. If I was the general manager of that store, or the supervisor I would think about replacing the manager. She was beyond disrespectful. I’m just appalled with how they treated me on the phone and in person....

This morning was the fourth time I've driven from Big Sandy to This whataburger for breakfast. I again was craving biscuits and gravy and a breakfast platter. I always order with bacon, sausage, and two extra sausages (one for the dogs). And for the fourth time in a row, my order was missing items. The first time, I was missing a tequito, the second time missing the side of gravy. Third time, again missing a side of gravy. This time, missing the extra sausage and the gravy was way, way too salted. Now, being a native texas, I, of course dump the gravy on my eggs and biscuits to eat. Nope, ruined from salty gravy. I had salt sickness for over an hour that the Dr pepper couldn't even make go away.. I paid $18 for two/three thin pieces of bacon and one sausage patty. I've finally learned my lesson. This whataburger marches to its own drummer and lost my confidence in their ability to provide what I pay for. The quality of food is not up to par. They will no longer get my money.... the staff, seems nice enough. But that's it. Check your morning orders, folks... I advise you to taste items also before you...

Order fries no salt. Pretty sure they tried to wash the salt off in the fryer. That or they over cooked them, then dumped in the bin where they salt the fries, before boxing. 😪

dear employees, its not that customers cant tell the difference, its just they decide not to tell you they noticed. Singed, Do Better

I would prefer to leave a review for each visit, but since i can't, ill add to this one.

Tried the buffalo strip sandwich, too much mayo, not enough buffalo, i could barley even taste the buffalo, mayo was dripping out the sandwich, at least a table spoon sitting on the wrapper. fries were over salted. Need to teach employees is not preparing the food the way they like it, but instead the way its supposed to be served. For some reasons the fries tasted like fried biscuits. And I don't know if they fry their chicken strips, but they tasted like they were fried in old oil. Another disappointment eating at this Whataburger, reducing my star rating down to...